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Description
The MERLIN Tempus Enterprise Edition (EE) enhances the functionality of MERLIN Tempus by incorporating full Overall Equipment Effectiveness (OEE), an adaptive job scheduling feature, and seamless integration with Enterprise Resource Planning (ERP) systems. The data from ERP systems plays a crucial role in tracking the overhead costs associated with manufacturing operations. For instance, when a customer inquires about the status of an order, a factory's front office team without MERLIN Tempus EE would need to manually search for the work order and physically check on the location of the components on the production floor. However, with the integration of the ERP-connected MERLIN Tempus EE dashboard, the team can quickly access real-time information about the part's status in the manufacturing workflow and its estimated completion time for shipping. This real-time data feed enhances the relevance of the ERP system, thereby reducing uncertainties in fulfilling customer timelines and enhancing overall satisfaction. Ultimately, MERLIN Tempus EE transforms the way factories manage their operations, making it significantly more efficient and responsive to customer needs.
Description
Merlin provides users with an unlimited number of company and contact records, and in addition to the typical fields found in CRM systems, it offers around 40 customizable fields for tailored data storage and reporting. To enhance user experience, Merlin features a smart, dynamic menu that anticipates and displays the most relevant options based on the current page, eliminating the need for excessive navigation. Furthermore, the platform's fully integrated design ensures that all activities are logged against the corresponding contact, preventing data duplication and maintaining a comprehensive historical record. The Customer Relationship Management (CRM) module empowers a proactive sales team by automatically filling their calendars with appointments for upcoming periods, whether that be the next month, week, day, or a specified date range. This functionality also extends to your Accounts and Purchasing departments, aiding them in tracking payments and deliveries effectively. By streamlining communication and record-keeping, Merlin enhances overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Memex
Country
Canada
Website
www.memexoee.com
Vendor Details
Company Name
Merlin Business Software
Founded
1974
Country
United Kingdom
Website
www.merlinbusinesssoftware.com/our-software/contact-management/
Product Features
OEE
Benchmarking
Cost Tracking
Downtime Tracking
Historical Reporting
Performance Metrics
Quality Control
Real Time Reporting
Root Cause Analysis
Trend Analysis
Work Order Management
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management