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ease
features
design
support

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Description

Establish a yearly tracking agenda measured in minutes that provides an ongoing, objective sample over time. Each successive wave introduces an additional layer of intricate data to your research. Integrated data visualization tools enable you to juxtapose different waves and filter results to focus on specific sets of waves or responses. Utilize frequent surveys immediately following a launch to enhance ATUs, allowing for swift, informed decision-making and the ability to adjust strategies as necessary. It's essential to stay adaptable since circumstances may change unexpectedly. The modular and versatile question formats allow you to incorporate new questions and delve deeper into insights gathered from extensive tracking initiatives or respond to sudden market shifts. Keep an eye on your competitive stance in emerging markets by consistently monitoring a fundamental set of key performance indicators (KPIs) monthly throughout the product's lifecycle. This comprehensive approach ensures that you remain responsive and informed in a dynamic market environment.

Description

Enhance your customer relationships profitably with MirrorWave by taking action rather than just asking questions, thanks to our innovative feedback system. Our approach involves consistently engaging individuals through three key questions over time, allowing us to capture the evolution of their experiences and the reasons behind any changes. Utilizing our groundbreaking longitudinal platform, we craft unique relationship narratives that enable businesses to establish a consistent rhythm of attentive listening and proactive response. MirrorWave caters to organizations committed to nurturing lasting relationships, whether with individual customers, strategic accounts, or collaborative partnerships. Through our initiatives, we've empowered businesses to significantly reduce the number of dissatisfied clients by half while achieving over a twofold increase (2.3x) in highly satisfied customers. By leveraging these distinctive insights rooted in genuine change, companies can develop effective strategies that resonate with their audience. This commitment to understanding customer dynamics not only fosters loyalty but also drives sustainable growth.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

InCrowd

Founded

2010

Country

United States

Website

incrowdnow.com/products/microtracker/

Vendor Details

Company Name

MirrorWave

Founded

2009

Country

New Zealand

Website

www.mirrorwave.com

Product Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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