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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

MySalesDialer is an innovative platform for outbound calling, designed to enhance the efficiency of calls and maximize agent productivity through cloud-based technology. It offers various dialing options, including power, preview, and manual dialing, which significantly cut down on manual tasks while boosting the number of calls made each day. With integrated lead and call management features, users can easily monitor their interactions, take notes, schedule follow-ups, and manage callbacks all in one convenient location. Additionally, features like call recording, live monitoring, and activity tracking contribute to improving quality assurance and boosting agent performance. The platform delivers real-time insights and analytics regarding call activities, agent efficiency, and the success of marketing campaigns. As a fully cloud-based service, it enables remote teams to operate seamlessly, facilitates global calling capabilities, ensures secure access, and offers API integrations with various CRM and business systems. Ultimately, MySalesDialer stands out as a comprehensive solution for organizations looking to optimize their outbound sales efforts.

Description

Experience outstanding capabilities with top-tier call center software designed to enhance your business operations. The right calling platform can boost efficiency while offering advanced functionalities. Enjoy a range of dialing options, such as progressive, predictive, manual, and preview modes. Benefit from detailed reports that track performance, attendance, call logs, and provide comprehensive analytical insights. Calls can be allocated based on various factors, including agent availability, category, skill set, and additional parameters. The integration of a click-to-call feature on your website and internal CRM streamlines the calling process. Additionally, the dialer includes a remarkable automated callback feature for instances when an agent is unable to answer a call. SanCCS cloud call center solutions empower you to manage customer interactions across diverse channels, including Facebook, Viber, WhatsApp, and Twitter, facilitating smooth transitions for customers as they navigate between different platforms. With these tools at your disposal, your call center can significantly enhance customer satisfaction and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Salesforce
Sugar Sell
Viber
Vtiger CRM
WhatsApp
X (Twitter)
Zendesk
Zoho CRM

Integrations

Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Salesforce
Sugar Sell
Viber
Vtiger CRM
WhatsApp
X (Twitter)
Zendesk
Zoho CRM

Pricing Details

$29.99
Free Trial
Free Version

Pricing Details

₹1499/User
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Central Business Solutions Inc

Country

United States

Website

cbsinfosys.com

Vendor Details

Company Name

SAN Softwares

Founded

1999

Country

India

Website

sansoftwares.com/products/sanccs-call-center-software/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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