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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Utilities are increasingly encountering disruptive challenges in the marketplace. The evolution of technology is transforming how customers engage with both their utilities and the wider world. By collaborating with utility companies, we forecast upcoming technology trends that enable better customer interaction through innovative solutions. The impact of technology is reshaping utility and customer relationships significantly. With MyUsage, customers gain access to more information and enhanced tools that empower them to resolve their inquiries without needing to reach out to you. Our aim is to provide your customers with the autonomy to manage their own issues effectively. We also facilitate an opportunity for customers to break free from debt by allowing them to pay off overdue balances in a gradual and manageable way. As a result, we have successfully assisted customers in maintaining their services while enabling utilities to recover nearly $200 in previously uncollectible debt per customer. This approach encourages customers to make smaller, more frequent payments, ensuring they stay on top of their bills in alignment with their usage patterns. Furthermore, this not only enhances customer satisfaction but also solidifies the financial stability of utility companies in the long run.

Description

The collection and analysis of extensive data from a vast array of devices scattered throughout a city serve as the backbone for numerous smart grid initiatives. Ubiik's Advanced Metering Infrastructure (AMI) solution enables utility companies to economically gather data from meters and field devices, empowering them to make strategic decisions that enhance grid stability and fortify grid resilience. The Head End System (HES) offers flexible and scalable microservices designed for the efficient processing and presentation of current information, allowing customers to interpret their meter data and drive meaningful business choices. Gathering large volumes of data from field meters can be a significant challenge, particularly when deploying utility-level systems that may involve hundreds of thousands to millions of smart meters. Each of these devices is responsible for consistently sending and receiving data at regular intervals, or as needed, from a central controller, ensuring that the information remains accurate and timely for optimal decision-making. This complexity emphasizes the importance of reliable communication systems in maintaining the effectiveness of smart grid operations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Itron Enterprise Meter Data Management

Integrations

Itron Enterprise Meter Data Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Exceleron Software

Founded

1999

Country

United States

Website

exceleron.com

Vendor Details

Company Name

Ubiik

Founded

2016

Country

United States

Website

www.ubiik.com/ami-solution

Product Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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