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Average Ratings 0 Ratings
Description
The implementation options offered are entirely flexible and customizable, encompassing bespoke solutions, private cloud setups, or on-premise deployment, along with tailored functionalities, white-labeling, and adaptive workflows that can respond in real-time to data from various external sources. Our platform, Aurora, effectively digitizes and automates comprehensive capital market processes, including bond issuance and the management of post-trade data. Aurora can be specifically configured to create workflows for any participant in the primary markets value chain, serving as an internal tool for organizations or facilitating interactions with external stakeholders to foster smooth user experiences. Additionally, the platform supports both structured and unstructured data sources, which can be easily transformed into standardized formats, ensuring seamless data management across teams by utilizing both internal and external services. To further assist users, a library of templates featuring machine-readable, legally compliant documents has been assembled, all crafted by leading law firms specializing in capital markets, thereby enhancing the efficiency and reliability of documentation processes. This comprehensive approach ensures that organizations can adapt quickly to market changes and regulatory requirements.
Description
The WNS-Vuram Card Dispute Management System serves as a comprehensive platform tailored for financial institutions to effectively oversee the complete lifecycle of card disputes, starting from the initial submission to the final resolution and settlement. By consolidating all aspects of dispute management into one streamlined system, it enables organizations to handle chargebacks, representations, write-offs, and fraud investigations with enhanced speed and precision. The system facilitates multichannel dispute intake, empowering customers to initiate disputes through various means such as phone calls, emails, chat, or self-service portals, while ensuring that agents and back-office personnel work within a cohesive workflow. Additionally, CDMS employs intelligent automation techniques to accurately identify dispute reason codes, validate claims, and prioritize cases, which significantly reduces the need for manual intervention and lowers the likelihood of errors. Furthermore, it seamlessly integrates with core banking systems, card networks, and outside data sources, offering a comprehensive view of transactions, customer histories, and potential fraud indicators, thereby enhancing overall decision-making processes. This innovative approach not only streamlines operations but also fosters a more efficient dispute resolution environment.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nivaura
Country
United Kingdom
Website
www.nivaura.com/product/
Vendor Details
Company Name
WNS-Vuram
Founded
2011
Country
India
Website
www.vuram.com/plug-n-play-solutions/card-dispute-management-system/
Product Features
Financial Services
Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics
Financial Services
Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management