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Description
NotoWare is an organizational knowledge software that can be used to support and manage role-based training. It gives your business an interactive tool to help you develop, train, support, and maintain the knowledge required for your roles. NotoWare makes it easy to access the essential organizational knowledge necessary for business operations and provides staff with a quick performance support resource.
Using NotoWare, managers/ subject-matter-experts can administer turnkey process changes by providing team members with a support resource. The process information is sent to the team and made available for training and support. NotoWare makes it easier to implement process changes in a shorter time frame.
Support resource that makes it easy to access the most current process knowledge when you need it.
Notifying and training employees about process changes
Onboarding
Learning on-the-job
Cross-training
Description
Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.
API Access
Has API
API Access
Has API
Integrations
Google Ads
MySQL
Pricing Details
$10 per user per month
Free Trial
Free Version
Pricing Details
$27 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Tri-J Solutions
Founded
2008
Country
United States
Website
www.trijsolutions.com
Vendor Details
Company Name
Omnistar
Founded
1999
Country
United States
Website
omnistarkbase.com/knowledge-management-software.htm
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Training
Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies
eCommerce
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal