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Description

At the crossroads of Customer Experience and Business Intelligence lies Customer Intelligence, which uncovers the vital link between customer sentiments and the performance metrics that influence business outcomes. With Explore, you can harness the insights necessary for your organization to make significant and informed decisions. Your collection of customer opinions and emotions captured through feedback, surveys, and support interactions can be effectively utilized in OdinExplore for broader analysis. By investigating the themes present in customer feedback, you can identify which topics resonate most with your audience. Explore offers features like auto-terms, the creation of key topics, dictionary applications, and emotional sentiment analysis. You can also segment your data by various demographics, ratings, or timeframes to reveal the differences among customer groups. Running multiple experiments allows you to uncover fresh insights about diverse customer segments, products, and more, ultimately leading to more tailored business strategies. This comprehensive approach not only enhances understanding but also drives continuous improvement in customer engagement.

Description

OuterSignal is a cutting-edge platform that enhances customer intelligence and data enrichment for ecommerce and direct-to-consumer brands, allowing them to discover the genuine identities and traits of their clientele in real-time. By seamlessly integrating with commerce platforms, it enriches each order with extensive demographic, professional, and behavioral insights, empowering brands to move beyond mere assumptions about their purchasers. The platform swiftly identifies high-value and influential customers, such as celebrities, executives, athletes, and micro-influencers, providing alerts to teams so they can seize opportunities while they remain pertinent. Furthermore, it delivers comprehensive customer profiles that include details like age, gender, location, income, profession, and social influence, facilitating more accurate audience segmentation and a deeper grasp of customer dynamics. This wealth of information enables brands to craft detailed personas, track trends among their customer segments, and refine their targeting strategies for increased effectiveness. Ultimately, OuterSignal equips brands with the insights necessary to enhance their marketing efforts and foster stronger connections with their customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
Gorgias
Klaviyo
Shopify
Slack
WooCommerce
Zapier

Integrations

BigCommerce
Gorgias
Klaviyo
Shopify
Slack
WooCommerce
Zapier

Pricing Details

$999 per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OdinAnswers

Country

United States

Website

odinanswers.com/platform/

Vendor Details

Company Name

OuterSignal

Country

United States

Website

www.outersignal.com

Product Features

Text Mining

Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering

Product Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Alternatives

Alternatives