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Description
We hold the conviction that overlooking any detail or attempting to plan without knowledge is unfeasible, emphasizing the necessity for thorough documentation of all transactions while steering clear of any duplication or redundancy, thereby ensuring immediate responses to inquiries and fulfilling stakeholder expectations. This philosophy underpins the design and framework of OnTrack Project Manager, which is rooted in the principle of integration. OnTrack Engineering stands as a seasoned leader in project management systems, aiming to transform the delivery of extensive construction, facility, or infrastructure projects. With a collective experience exceeding 150 years in capital project management and three decades of operational excellence, we are dedicated to tackling our clients' most pressing challenges. In response to extensive feedback from customers and industry experts, we proudly introduced our innovative product, OnTrackPM. Additionally, whether your needs include round-the-clock multilingual support or adaptable licensing options, we are here to accommodate them effectively. Our commitment to understanding client requirements ensures we remain at the forefront of project management solutions.
Description
RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OnTrack Engineering
Country
Canada
Website
www.ontrackengineering.com
Vendor Details
Company Name
Roundedcube
Website
www.roundedcube.com/rcontrack
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management