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Description

Transition your business to the digital realm and enhance the shopping journey by leveraging insights from your CRM and backend systems. Oracle Commerce serves as a comprehensive e-commerce platform for both B2B and B2C models, positioning your online sales channels as integral to the overall success of your organization through the creation of customized online shopping experiences, accelerating innovation, and increasing revenue. Elevate your online sales, develop cutting-edge experiences, and accommodate subscription pricing strategies. Tailor to the specific needs of your enterprise—no matter the customer segment—with a singular, adaptable e-commerce solution. Integrate data from ERP and supply chain management to create a cohesive view across all customer interactions. Enhance self-service options with Oracle Configure, Price, Quote, enabling even the most intricate transaction types to be managed online seamlessly. This holistic approach empowers businesses to stay competitive in an ever-evolving digital landscape.

Description

Capture the attention of your customers with a digital assistant powered by AI that offers a bespoke experience, while providing valuable insights to enhance your sales, service, and marketing initiatives. Oracle Digital Assistant transcends the capabilities of a typical chatbot, offering solutions across every customer interaction point. By enhancing conversational customer experiences, it fosters stronger relationships through personalized interactions on a large scale. Built upon Oracle’s advanced cloud infrastructure, Oracle Digital Assistant utilizes artificial intelligence and natural language understanding (NLU) to streamline both customer acquisition and retention efforts. It intelligently automates various tasks, including responding to informational inquiries and delivering tailored recommendations based on user profiles and context. This ensures that customers and internal sales teams have effortless access to crucial information and processes via both text and voice. Businesses utilizing Oracle Cloud CX can seamlessly integrate Oracle Digital Assistant across various applications, allowing sales teams to generate tailored quotes using simple voice commands. By doing so, organizations can improve efficiency and responsiveness, ultimately leading to enhanced customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Accenture Cloud Trade Promotion Management
Affirm
Beveel
Eloqua
Feedonomics
GoDataFeed
Informatica Product 360
Kinetica
LTV.ai
Oracle Advertising
Oracle BlueKai
Oracle Responsys
Oracle Sales
Oracle Subscription Management
Pivotree
SmartHint
Swiftly
Swogo
Webscale

Integrations

Accenture Cloud Trade Promotion Management
Affirm
Beveel
Eloqua
Feedonomics
GoDataFeed
Informatica Product 360
Kinetica
LTV.ai
Oracle Advertising
Oracle BlueKai
Oracle Responsys
Oracle Sales
Oracle Subscription Management
Pivotree
SmartHint
Swiftly
Swogo
Webscale

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/cx/ecommerce/

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/chatbots/digital-assistant-for-cx/

Product Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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