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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

For those seeking a user-friendly solution for breakdown reporting and maintenance management tailored for facilities maintenance or operational services, the ProFM Helpdesk system is the ideal choice. This software allows you to offer your clients or dispatch center a modern, web-based breakdown reporting service at no cost and without requiring any IT development. You can efficiently track and manage issues through a well-organized database, maintain communication with both clients and maintenance teams, and enhance your service quality, giving you an edge over your competitors—all without needing technical expertise. Registration is simple, consisting of just three steps, after which you can start utilizing the ProFM HelpDesk system by visiting our site and clicking on "registration." Additionally, by opting for the monthly ProFM Helpdesk Premium package, you can access a variety of extra valuable services at competitive prices, further enriching your maintenance management experience.

Description

Achieve effective oversight of fixed IT assets while ensuring streamlined license management, compliance tracking, and cost savings, all facilitated by easy-to-install micro agents and user-friendly software reports. With the ability to remotely control and distribute software to any internet-connected PC without requiring a VPN, you can keep your systems current through patch management tools designed for Windows and various ITIL software environments. This system features remote access capabilities, allowing you to assist users across different locations seamlessly. You can provide top-tier systems management for your global desktop assets regardless of their network connection status. Detailed asset management reveals the existing resources, while continuous helpdesk interactions, reports, and audits document the modifications being made by end users to their systems. Additionally, TriActive offers a SaaS service desk solution comprising three integrated components to enhance your IT operations. This comprehensive approach ensures that your organization remains agile and responsive to both asset management and user support needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Synoptos

Integrations

Synoptos

Pricing Details

$147 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

vintoCON

Founded

2005

Country

United States

Website

helpdesk.vintocon.com/en/default.aspx

Vendor Details

Company Name

TriActive

Website

ignitetech.com/softwarelibrary/triactive

Product Features

Building Maintenance

Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Inventory Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management

Product Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Alternatives

Alternatives

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