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Description
ProSoftXP delivers comprehensive access to real-time logistics, contracts, and accruals, ensuring a seamless flow of information. With exceptional risk management tools that include built-in lot control and traceability features, ProSoftXP enhances operational effectiveness. Our logistics management system is designed to elevate efficiency within your logistics and accounting teams to an advanced and integrated level. Drawing on three decades of experience in providing software solutions tailored to the agri-business sector, ProSoftXP's cannabis management software offers a powerful solution featuring full traceability and lot tracking for every plant, all in accordance with the Cannabis Act's requirements. Additionally, ProSoftXP presents unique modular solutions that cater to all your agronomy needs, encompassing process manufacturing monitoring and product costing. A specialized module for analyzing plant food enables the formulation of nutrient blends based on user-defined specifications. Lastly, ProSoftXP efficiently manages the multimodal transport of products or bulk commodities, ensuring smooth logistics operations.
Description
The VortalSoft Virtual Contact Center (VSVCC) offers a comprehensive hosted solution designed to enhance call handling, routing, blending, and overall management for various customer interaction needs. As a provider of on-demand contact center services, VortalSoft is recognized for its ability to streamline agent resource usage while boosting the performance of sales, marketing, and customer service teams. This innovative service presents businesses of all sizes, including outsourcers, with a practical alternative to the challenges and expenses associated with traditional on-premise contact center setups. Through a subscription model based on a "per user, per month" framework, VortalSoft delivers a complete range of inbound and outbound services via data networks. Companies eager to capitalize on exceptional customer engagement and enhance their profitability will find that VortalSoft's adaptable outsourcing solutions give them a significant edge in the market. Ultimately, VortalSoft empowers organizations to achieve their customer interaction goals more efficiently and effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ProSoftXP
Founded
1978
Country
Canada
Website
prosoftxp.com
Vendor Details
Company Name
Vortalsoft
Founded
2000
Country
United States
Website
www.vortalsoft.com/contact-center-solutions/
Product Features
Food Manufacturing
Compliance
ERP
Food Safety
Food Traceability
Ingredient Management
Production Scheduling
Quality Management
Recall Tracking
Recipe Management
Seasonal Demand Forecasting
Supply Chain Management
Food Traceability
CRM
Order Management
Product Lifecycle Management
Production Management
Quality Control
Recall Management
Recipe Management
Traceability
Traceback & Traceforward
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics