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Description

Experience a comprehensive CRM platform that consolidates all the essential tools for effectively managing your business. This includes features for handling Contacts, Sales Agents, Opportunities, Tasks, Orders, Territory Management, and Advanced Reporting, among others. Whether you're at the office or on the move, you can oversee your operations seamlessly from a single location. Statistics indicate that the average business dedicates 68 hours each month to administrative duties; don’t let your organization be one of them. Integrate with Profi WebForm for streamlined contact submissions, Google for login and calendar synchronization, Whosms for SMS communication, Mailchimp for your email marketing needs, and Jabber for VOIP services. By assigning territories and product lines to various agents and companies, you can enhance the organization of your sales activities. Structuring your business according to regions and product categories can provide valuable insights. Who secured the most deals this month? Which products are the top sellers? Who are their buyers? With robust reporting capabilities, you will gain a clear perspective on how to elevate your sales strategies. Make informed decisions grounded in data, eliminating uncertainty from your business processes. In a competitive landscape, leveraging such insights can be a game-changer for your operational success.

Description

VoIP represents a sophisticated method of business communication that is particularly beneficial for contact centers. VoIPTech Solutions offers a comprehensive Voice Over Internet Protocol (VoIP) solution that serves contact centers globally. Our team of VoIP specialists aids in the efficient management of contact centers, enhancing the overall productivity of agents. We provide tailored VoIP solutions that are budget-friendly, encouraging start-up contact centers to thrive in a competitive landscape. With our services, you will experience seamless VoIP communication without the need for traditional phone lines, enabling effective remote management of your agents. VoIP technology is more economical than conventional communication methods, as it leverages internet protocols to create business connections across long distances. We deliver feature-rich VoIP services designed to ensure an effective contact center experience. Moreover, our VoIP offerings can be adapted based on the specific size and needs of your contact center, allowing for flexibility and scalability as your business grows.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Magento
WordPress

Integrations

Magento
WordPress

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ProfiCRM

Founded

2015

Country

Romania

Website

www.proficrm.com

Vendor Details

Company Name

VoIPTech Solutions

Founded

2017

Country

India

Website

voiptechsolutions.in/solutions/contact-center-solution/

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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