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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Proginov ERP system embodies two decades of expertise in management information technology cultivated by Proginov. Its primary purpose is to oversee every phase of a product's lifecycle, encompassing manufacturing, purchasing, inventory and statistical management, marketing, and after-sales support. This robust system is designed to cater to the needs of a diverse range of organizations, including micro, small, medium-sized enterprises, industries, and associations, regardless of their size or operational scale. With a comprehensive suite of functions, it adeptly handles product catalogs, multi-supplier scenarios, equivalent and substitute item concepts, as well as variations, batch tracking, and location oversight. Additionally, it includes features for managing registrations, ensuring quality control, facilitating direct orders, and overseeing logistics, while also providing tools for variants, technical data sheets, documentation, and media management. Proginov's commitment to versatility and efficiency makes its ERP system an invaluable asset for any business striving for streamlined operations.

Description

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Base.com
CREDITONLINE
Zowie

Integrations

Base.com
CREDITONLINE
Zowie

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$26.38/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Proginov

Country

France

Website

www.proginov.com

Vendor Details

Company Name

Thulium

Founded

2006

Country

Poland

Website

thulium.com

Product Features

ERP

Accounting Integration
Accounting Management
CRM
Dashboard
Distribution Management
Enterprise Asset Management
Financial Management
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Purchasing
Reporting/Analytics
Sales Management
Supply Chain Management
Warehouse Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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