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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Create personalized badges and distribute them freely to anyone, with the capability for your business applications to automatically award badges based on your established criteria. The trend of gamifying enterprise and business environments is gaining tremendous traction in the tech industry at present. By joining our partner program, you will gain exclusive access to resources and support that empower you to develop effective engagement strategies and implementations for both new and existing clients. You have the option to manage your own rewards system and distribute virtual currency, while also choosing to provide custom rewards or tangible benefits, such as gift cards from major retailers. Effortlessly view profiles and send accolades directly from your inbox, with seamless integration of Microsoft single sign-on (SSO). Enhance engagement for your Zendesk agents with a variety of features, including badges, points, integrated profiles, and a rewards store. RedCritter simplifies the process of creating and issuing Open Badges, requiring no programming skills or developers, making it accessible for everyone to enhance their engagement initiatives. This level of flexibility ensures that you can tailor the badge program to meet the unique needs of your organization.

Description

nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Desktop.com
RedCritter Teacher

Integrations

Desktop.com
RedCritter Teacher

Pricing Details

$29.99/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RedCritter

Founded

2009

Country

United States

Website

www.redcritterconnecter.com

Vendor Details

Company Name

nGUVU

Founded

2015

Country

Canada

Website

www.nguvu.com

Product Features

Employee Recognition

Goals
Leaderboards / Activity Tracking
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Rewards Catalog
Rewards Points
Social Recognition
eCards

Product Features

Gamification

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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