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ease
features
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Description

Gain access to detailed data for seamless analysis of billions of rows and achieve real-time reporting in mere seconds! Sigview, a plug-and-play data analytics tool from Sigmoid, simplifies exploratory data analysis and is built on Apache Spark, allowing users to delve into extensive data sets almost instantly. With approximately 30,000 users worldwide leveraging this tool to evaluate billions of ad impressions, Sigview is expertly designed to provide immediate access to both programmatic and non-programmatic data while generating real-time reports. Whether your aim is to enhance ad campaign performance, uncover new inventory, or explore revenue opportunities in an evolving market, Sigview serves as the ultimate platform for your reporting requirements. It seamlessly connects to various data sources, including DFP, Pixel Servers, and audience viewability partners, enabling the ingestion of data in any format and location while ensuring data latency remains below 15 minutes. This capability allows users to make informed decisions quickly and adapt to changing business landscapes with confidence.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Talkdesk

Integrations

Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Sigmoid

Founded

2013

Country

United States

Website

www.sigmoid.com/solutions/sigview/

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Big Data

Collaboration
Data Blends
Data Cleansing
Data Mining
Data Visualization
Data Warehousing
High Volume Processing
No-Code Sandbox
Predictive Analytics
Templates

Product Features

Alternatives

Amazon EMR Reviews

Amazon EMR

Amazon

Alternatives