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Description
Integrate a live video chat feature that supports mobile devices and recording, allowing for complete customization to fit your contact center's specific requirements. Experience a sophisticated and secure web chat system equipped with dynamic pre-written messages, real-time translation, PCI compliance, and message previews. Enhance customer support and sales efforts with secure browsing and screen sharing functionalities. Facilitate immediate communication through live voice calls, web callbacks, and PSTN features. Utilize a conversational chatbot that smoothly transitions to live agents, accessible on your website, mobile app, and various social media platforms including WhatsApp. Effectively manage messaging on WhatsApp and social media with image support for enhanced customer interaction. Companies of all sizes leverage Talkative to boost sales, enhance customer engagement, and lower operational expenses. Transform the traditional in-store experience into an online platform with live video chat to foster sales and provide tailored customer service. Encourage seamless customer interaction across multiple channels to improve service quality and support digital sales funnels, making every customer touchpoint more effective. This comprehensive approach not only elevates customer satisfaction but also drives long-term loyalty and retention.
Description
eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.
API Access
Has API
API Access
Has API
Integrations
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Integrations
Boost.ai
Google Analytics
Majesco
NovelVox Agent Accelerator
Salesforce Agentforce Service
UniAgent
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Talkative
Founded
2015
Country
United Kingdom
Website
talkative.uk
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/live-chat-software/
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking