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Description
Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.
Description
eMerge is utilized by numerous large organizations due to its user-friendly nature, leading many to adopt monthly consolidation practices. The implementation process is designed to demonstrate that eMerge™ performs its functions with precision. Historical data from previous quarters or year-ends can be seamlessly imported and fully processed through eMerge™, ensuring that the generated reports align perfectly with your officially published figures down to the last cent. As financial reporting standards frequently evolve, eMerge™ is equipped to generate a comprehensive suite of financial statements, ad hoc reports, and dashboards via its easy-to-navigate Report Creator interface. Additionally, its Notes to Accounts feature simplifies the final Financial disclosures by automating the compilation of various source documents into one cohesive report. One of the most significant advantages of eMerge™ is that your consolidation team can operate it independently, without requiring assistance from your IT department or the eMerge™ support team, enabling smooth operations quarter after quarter. This self-sufficiency not only streamlines the process but also empowers teams to focus more on strategic financial planning and analysis.
API Access
Has API
API Access
Has API
Integrations
Medallia
SurveyMonkey
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Thematic
Founded
2015
Country
New Zealand
Website
www.getthematic.com
Vendor Details
Company Name
Soft Corner
Country
India
Website
www.emergeconsol.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Product Features
Financial Reporting
"What If" Scenarios
Audit Trail
Balance Sheet
Cash Management
Consolidation / Roll-Up
Forecasting
General Ledger
Income Statements
Multi-Company
Multi-Department / Project
Profit / Loss Statement