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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We specialize in enhancing customer experience consulting, designing employee engagement initiatives, mapping customer journeys, and facilitating organizational transformations. Elevate your market presence by crafting a unique customer experience strategy and effectively implementing it. As a premier consultancy in customer experience, we introduce Customer Types alongside an improved user interface in the Touchpoint Dashboard. This innovative Customer Types feature allows users to create, manage, and associate various customer categories directly within their journey maps, streamlining the process. The upgraded interface simplifies previously complex interactions, enhancing usability for Touchpoint Dashboard users. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," remarked Peter Haid, Chief Product Officer of Touchpoint Dashboard. "I truly appreciate how this feature beautifully and flexibly humanizes customers within the context of their journey maps." This enhancement not only improves user engagement but also fosters a deeper understanding of customer relationships.

Description

Crowd.dev serves as an open-source data platform tailored for developers, aiming to assist organizations in harmonizing their community, product, and customer information to deliver meaningful insights for go-to-market teams. By connecting with various platforms such as GitHub, Discord, Slack, and LinkedIn, Crowd.dev gathers developer engagement across multiple channels to provide an all-encompassing perspective on the customer journey, even prior to any formal interactions. The platform boasts AI-driven data enrichment capabilities, which augment contact and organizational profiles with over 25 different attributes, including email addresses, social media accounts, work history, and technical proficiencies, along with more than 50 attributes related to organizations, such as industry sector, employee count, and revenue figures. Furthermore, its sophisticated analytics and reporting functionalities empower users to uncover patterns, conduct sentiment evaluations, and generate detailed reports on key areas like product-market alignment and the dynamics of open-source communities. This extensive toolkit facilitates better decision-making for teams navigating complex market landscapes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
X (Twitter)
Zapier
n8n

Integrations

Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
X (Twitter)
Zapier
n8n

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Strativity Group

Country

United States

Website

strativity.com

Vendor Details

Company Name

crowd.dev

Founded

2021

Country

United States

Website

www.crowd.dev/

Product Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Product Features

Buyer Intent

B2B Lead Generation
CRM Integration
Channel Attribution
Competitor Analysis
Content Marketing
Customer Journey Mapping
Customer Profiles
Intent Data
Lead Notifications
Lead Scoring

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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