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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Verint EdgeVMS is a scalable, enterprise-class solution for video monitoring, recording and analytics specifically designed for banks or credit unions. Verint Op Center is the video management system for today's modern financial institution. Op-Center is an enterprise-class video management system that allows organizations to monitor and control Verint-networked VVRs from a central location. It does this in a secure and centralized manner. Verint Guard Center is specifically designed for command-and-control environments. Security personnel can monitor up to 96 live cameras simultaneously. It is an easy and direct replacement for traditional analog matrix systems. The familiar joystick and keypad controls make it easy to transition any command-and control center to a networked environment. You can identify security threats in real-time, reduce risk, improve fraud investigation, and ensure operational compliance.

Description

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
Salesforce
3CLogic
8x8 Contact Center
Amazon Connect
Amazon Web Services (AWS)
Avaya Aura
Avaya Experience Platform
Evolve IP
Genesys Cloud CX
MiContact Center Business
Microsoft 365
NiCE CXone Mpower
Sapling AI Writing Assistant
UJET
Vonage Business
Zendesk

Integrations

Five9
Salesforce
3CLogic
8x8 Contact Center
Amazon Connect
Amazon Web Services (AWS)
Avaya Aura
Avaya Experience Platform
Evolve IP
Genesys Cloud CX
MiContact Center Business
Microsoft 365
NiCE CXone Mpower
Sapling AI Writing Assistant
UJET
Vonage Business
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/video-management-software-vms/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/workforce-engagement/

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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Alternatives

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