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ease
features
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support

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Description

eCase provides comprehensive solutions for managing cases throughout the public sector in the UK, including central and local government, as well as arms-length organizations like police forces and NHS trusts. With eCase, your team can conveniently log, manage, and address all types of correspondence for various cases in a single platform. It efficiently consolidates everything from PQs and MCs to FOIs, TOs, complaints, compliments, DPAs/SARs, Cabinet Committee communications, and campaigns. This streamlined approach allows your team to handle cases more swiftly, effectively, and uniformly. The online, end-to-end functionality of eCase ensures ease of use, while the ECO Programme emphasizes the importance of people and processes in achieving transformational change. Our ECO Team brings a wealth of knowledge and expertise in public sector correspondence management, ensuring you leverage industry best practices. We also prioritize stakeholder engagement, ensuring that everyone involved recognizes the advantages of utilizing our service for better case management. With eCase, your organization can not only improve efficiency but also enhance the overall quality of public service delivery.

Description

eCase® Investigations streamlines, monitors, and provides reports for the entire process of Inspector General investigations, starting from the receipt of hotline complaints and continuing until the case is resolved. By utilizing workflows, regulations, and reports specifically designed for the OIG investigative framework, it enhances efficiency, accountability, and transparency within the organization. Furthermore, since eCase Investigations operates on the versatile eCase Platform, investigators have the flexibility to adapt their solutions in response to evolving requirements. This system centralizes all investigative procedures of the Inspector General onto a cohesive platform. Its robust data model not only correlates cases but also reveals intricate connections among individuals, locations, and items involved. Both pre-set and custom reporting options deliver comprehensive insights into procedural data. Additionally, role-specific dashboards offer a quick overview of crucial performance metrics, while pre-defined workflows and regulations guarantee adherence to inspector general standards and guidelines. Overall, this comprehensive approach ensures that investigations are conducted efficiently and effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$900.00/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fivium

Founded

2006

Country

United Kingdom

Website

www.fivium.co.uk/services/ecase

Vendor Details

Company Name

OPEXUS

Founded

1988

Country

United States

Website

www.ains.com/investigations/

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Product Features

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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