Business Software for Fiserv

interface.ai powers the future of banking with AI-driven agents built to reduce costs, streamline operations, and elevate member experiences. Voice AI offers always-available phone support that resolves issues quickly, often automating the majority of inbound calls. Its Chat AI agents bring a personal touch to websites, apps, and SMS channels, delivering seamless digital support with easy escalation when needed. Frontline staff gain a powerful partner with Employee AI, which handles repetitive tasks and enhances service quality. Fraud prevention is strengthened through intelligent, frictionless authentication that detects threats in real time. Pre-built integrations with over 40 core banking and CRM systems ensure that institutions can deploy and see value from day one. Performance-based pricing further aligns costs with measurable results, ensuring banks only pay for real outcomes. With over 1.5 billion conversations handled and 16 million members served, interface.ai is the most capable AI solution for modern financial institutions.

Olo is the leading platform for on-demand commerce that powers the digital transformation of the restaurant industry. Olo's enterprise SaaS engine allows brands to maximize the convergence between digital and brick-and mortar operations by processing millions of orders every day. The Olo platform gives brands the ability to capture consumer demand and manage orders across all channels. Olo customers have access to over 100 technology partners and can create digital experiences with the most flexible and flexible restaurant commerce ecosystem. Olo is used by over 500 restaurants to increase digital sales, maximize profitability and maintain direct consumer relationships. Acquired Wisely, a leader in customer intelligence and engagement platforms for restaurants, in October 2021

Enhance customer acquisition, minimize abandonment rates, and reduce fraudulent activities by utilizing digital identity verification solutions. Access a comprehensive array of digital identity verification tools all in one convenient platform. Facilitate the growth of online channels with digital ID verification during the account registration process. Support remote account openings through effective digital identity verification and fraud detection measures. Choose the most suitable verification workflow to enhance both security and user experience. Authenticate ID documents in real-time while simultaneously analyzing facial biometric data. Ensure compliance with KYC (Know Your Customer) regulations and evaluate the risk associated with customers. Identify fraudulent ID documents and thwart application fraud as it occurs. Opt for the most suitable digital identity verification method to strike a balance between customer experience and risk management. Tailor your verification checks to your target demographic to improve adoption rates. Avoid relying on a single service provider with restricted coverage options. Additionally, maintain a comprehensive audit trail linked to the entirety of each transaction for accountability and transparency. Embracing these solutions can significantly bolster your business's operational integrity and customer trust.

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

myKaarma is founded on a cutting-edge communications and payment system that utilizes intuitive design processes to foster outstanding interactions with customers. Our comprehensive range of solutions and integrations empowers dealerships to tailor their selections to meet diverse needs. Consequently, your dealership can provide remarkable interactions for auto service clients, fostering loyalty and encouraging them to return. Each myKaarma product incorporates the principle of "Natural Design," reflecting our philosophy that one should not have to exert additional effort to complete tasks efficiently. By engaging directly in the workflows ourselves, we gain a deep understanding of the processes, ensuring they seamlessly integrate into the daily routines of dealership employees while minimizing fatigue associated with tasks. This commitment ultimately leads to an unparalleled automotive service experience for every customer, enhancing satisfaction and trust in the dealership. Additionally, our approach not only streamlines operations but also elevates the overall service quality provided to customers.

Streamlining the collection and processing of tax data within your organization can greatly enhance efficiency, enabling you to devote more time to strategic initiatives that drive growth. Longview Tax empowers you to leverage tax data effectively, revealing essential insights that inform your decision-making processes. By automating tax data management from a centralized source, you can simplify tax operations, instill greater confidence in your data integrity, and minimize operational costs and associated risks. This automation eliminates the need for your tax team to rely on manual transfers from the finance department, which often delays the consolidation of book income. As a result, you experience a significant reduction in time spent on manual tasks, allowing your team to operate with increased agility and speed up the tax completion timeline, all while enhancing your department's independence. This transformation not only optimizes resources but also positions your organization to respond proactively to tax-related challenges.

Discover the driving force behind the rapid expansion of banks and credit unions. Enhance your account holder growth with our comprehensive omnichannel account opening solution that seamlessly connects with your core systems. This innovative approach ensures a pleasurable experience for both consumers and businesses. Our platform simplifies the onboarding process for both new and existing clients, allowing you to meet your customers wherever they are. With our solution, you can open and fund deposit accounts in under three minutes. You can also streamline your operations by automating up to 97% of application decisions, enabling you to increase account openings across multiple channels, whether online, in-branch, or mobile. Our technology allows for real-time integration with your core banking system. MANTL not only integrates effortlessly with all core banking systems but also collaborates with prominent fintech platforms for enhanced functionality. Benefit from seamless integration with leading providers. By leveraging over 30 data sources, MANTL automates more than 90% of KYC decisions, significantly reducing the need for labor-intensive manual reviews. Additionally, our no-code, real-time configurability empowers you to instantly adjust risk thresholds, underwriting criteria, product rates, and more to align with your institution's evolving needs. This flexibility ensures that you can adapt quickly to market demands while maintaining exceptional service levels.

Geezeo provides a reliable platform designed to enhance the digital banking experience. Our solution integrates smoothly into your existing digital banking framework, serving more than 500 innovative banks and credit unions. We develop robust and adaptable tools tailored for digital banking needs. Whether your goal is to increase customer engagement, effectively cross-sell products, or leverage data for deeper customer insights, Geezeo’s product APIs, Responsive Tiles, and exceptional data analytics empower you to deliver an outstanding customer experience. More than 7 million users across leading financial institutions reap the benefits of Geezeo's data enhancement, superior customer service, and focused marketing efforts. The Geezeo Platform equips you with valuable insights derived from transaction data, facilitates targeted product promotions, and fosters an engaging interaction with your customers. By choosing Geezeo, you not only enhance functionality but also drive meaningful connections with your clientele.

Solex is an all-encompassing yet adaptable platform that empowers lenders to fully engage with the digital lending revolution. By integrating seamlessly with our ConformX dynamic document generation system, Solex ensures that every loan can achieve maximum digital efficiency. This allows lenders to select the most suitable solution tailored to their specific strategy, covering all stages from point-of-sale to post-closing. With features like eDelivery, eSignature, eClosing, and eVaulting, Solex offers a comprehensive package that operates smoothly. The Solex eClosing feature enhances efficiency in eSigning, maintaining a consistent experience from document creation to finalization. Borrowers benefit from the convenience of eSigning on any device, from any location, while settlement agents find it easier to engage directly with the loan during the eClosing process. Furthermore, to complement Solex eClosing, we have introduced Solex Orders, which allows any document generation engine to facilitate a hybrid eClosing experience for borrowers, ensuring flexibility and innovation in the lending process. This new offering not only enhances the user experience but also positions lenders to adapt to the evolving demands of the market more effectively.

For the first time, the rental payment history of your borrower can facilitate their journey to homeownership. Take advantage of our verification of asset (VOA) report, which includes an entire year of rent payment history at no extra charge, to create new opportunities. As a leader in digital asset verification, AccountChek has spent over a decade assisting borrowers in bypassing the tedious paperwork often required for loan qualifications. Borrowers can transmit their financial information directly to lenders in a format that is friendly to underwriters, minimizing delays, reducing human errors, and lowering the risk of fraud. Access to real-time data on borrowers' assets, income, and employment leads to more informed credit decisions while also supporting financial inclusion by providing lenders with alternatives to conventional credit scoring methods. This innovative approach not only streamlines the process but also fosters opportunities for a diverse range of borrowers to achieve their homeownership dreams.

FirstClose harnesses cutting-edge technology, invaluable property data intelligence, and top-tier partnerships to empower lenders to effectively compete for and finalize consumer loans in a way that stands apart from any other offering in the market. With FirstClose ONE, users gain access to a comprehensive suite of services, including application management, credit scoring, flood risk assessment, valuation solutions, instant title processing, income verification, automated decision-making, closing, and recording, alongside automated settlement services that facilitate quicker closings while reducing costs. The system provides customized reports that integrate valuation, credit, title services, and more, all compiled instantly based on pricing and turnaround times relevant to your lending area. This adaptable solution mirrors your specific product ordering framework, ensuring a seamless experience. Additionally, our automated underwriting process enhances the efficiency of loan applications, paving the way for a more streamlined approach to lending. Embracing the future of successful lending entails the instantaneous utilization of property and borrower data intelligence, as well as the innovative application of technology to develop comprehensive solutions that seamlessly integrate data. In this evolving landscape, lenders who embrace these advancements will have a significant competitive edge.

DocVu.AI leverages AI and machine learning to efficiently convert vast quantities of images into organized digital documents and data sets. It integrates effortlessly with your current systems, making the transition smooth and straightforward. With a wealth of experience in the mortgage sector and ready-to-use templates, getting started is a hassle-free experience. Utilizing AI and machine learning, DocVu.AI transforms various types of documents into machine-readable data, covering structured, semi-structured, and unstructured formats. It effectively handles tables, lengthy texts, signatures, and even handwriting, turning them into usable digital information. Additionally, DocVu.AI serves as more than just an intelligent document processing tool; its adaptable architecture allows it to cater to the specific needs of both large and small businesses. This built-in flexibility, combined with the diverse range of data it can accurately process, has established DocVu.AI as the preferred solution for over 50 banks across the United States, showcasing its reliability and effectiveness. As organizations increasingly seek efficient document management solutions, DocVu.AI continues to lead the way in innovative processing technology.

Kompliant offers a comprehensive lifecycle compliance solution through a platform created in collaboration with top payment processors and banks globally. The innovative features of Kompliant’s platform make it easier than ever to set up, implement, and oversee credit risk initiatives. Teams in underwriting, sales, and finance can take advantage of the diverse offerings from Kompliant to tailor and execute the necessary data collection, workflow processes, pricing models, and credit decisioning criteria essential for their individual compliance objectives. Known for its expertise in creating, launching, and managing cutting-edge services, Kompliant, Inc. partners with leading card networks, financial institutions, payment processors, and retail businesses. Their whitelabel options allow companies to apply for payment processing services through digital platforms that are optimized for various environments, including online and mobile, featuring well-designed APIs and an exceptional user experience. This unique approach not only simplifies compliance but also enhances operational efficiency across different sectors.

Unite your preferred payment and commerce platforms to craft stunning customer experiences and swiftly enter new markets with a cohesive infrastructure. Enhance your revenue streams through advanced, comprehensive workflows. Design exceptional customer interactions while ensuring satisfaction with a variety of payment options and commerce services. Implement Primer once to continually enhance your payment effectiveness over time. Customize your payment experience, and effortlessly oversee all aspects across your payment processors. In just minutes, you can add numerous payment methods and decide how, where, and when customers encounter them at checkout. Enjoy a hassle-free experience with our integrated API and toolset that optimize transactions, regardless of the processor in use. With limitless applications and integrations, expand your payment and commerce capabilities. Achieve your objectives with a definitive source of truth throughout your entire system, allowing you to monitor and manage payments, reports, and everything else from one elegant dashboard, ensuring you stay informed and in control. This holistic approach not only simplifies management but also empowers your business to adapt and thrive in a competitive landscape.

NovelVox’s Agent Accelerator equips agents with a comprehensive overview of customer data, enabling them to deliver a highly customized and efficient service experience. This innovative tool significantly lowers Average Handling Time (AHT) and waiting times, enhances First Call Resolution (FCR), and boosts overall customer satisfaction levels. The integrated desktop interface provides agents with a unified platform for managing various applications, ensuring a smooth interaction for customers. By displaying essential caller information—including the caller's name, address, contact information, past interactions, and ticket status—agents can engage with clients personally and avoid the need for customers to reiterate their queries. With all relevant data readily available, agents can resolve issues more swiftly and effectively, while also collaborating with colleagues for prompt support during customer calls. This ultimately leads to a more efficient resolution process and a better overall experience for both agents and customers alike.

A low-code integration solution designed for the banking sector, the Sandbox Banking platform enables customers to link fintech offerings with their current systems effortlessly. This platform allows financial institutions to expedite sales processes with fintech partners, resulting in a more cohesive and integrated experience for banking clients across various systems. By utilizing Glyue, banks and credit unions can boost their revenue streams and enhance operational efficiency through the secure integration of fintech products into their existing frameworks. Through the Glyue™️ platform, these institutions can fast-track their digital transformation initiatives by employing pre-built API connectors and solution templates that facilitate seamless connections with fintech collaborators. Our expanding network of banking adapters and partners generates a synergistic effect, benefiting both fintech providers and their customers. With the ability to distribute BaaS APIs and connect with fintech vendors, financial institutions can rest assured that Sandbox Banking will manage ongoing security, infrastructure maintenance, system updates, and business process adaptations for over 50 banking entities. This comprehensive support allows banks to focus on innovation while leveraging the advantages of a robust fintech ecosystem.

Our extensive experience with banks and credit unions of varying sizes enables us to effectively understand your needs, initiating millions of highly personalized interactions without the necessity for significant workforce investment or extensive marketing budgets. By leveraging our technological framework alongside Experian data, we streamline the identification and reclamation of mispriced loans that your customers or members might have with rival institutions through prescreen marketing strategies. Our approach utilizes AI-driven engagement to enhance your deposit operations by addressing deposit leaks, boosting direct deposit inflows, and attracting new deposit opportunities. As customers or members adopt a larger array of products, their likelihood of leaving diminishes, which is why we focus on enriching their banking experience by encouraging the adoption of additional products and services that simplify their banking journey. This distinctive integration of credit and core data, reinforced with machine learning and automation, empowers you to analyze your consumer base effectively and discover other banking affiliations. Ultimately, this strategy not only strengthens customer loyalty but also positions your institution for sustainable growth in an increasingly competitive market.

Yuno offers a range of global payment solutions, featuring customizable checkout options and a robust software suite designed for international transactions. Its smart routing technology effectively reduces false declines and enhances acceptance rates by automatically selecting the quickest path to secure payment approval. In instances of false declines or when a processor is unavailable, the system intelligently retries the transaction through various payment service providers and acquiring banks until it is successfully completed. Users can take advantage of detailed dashboards that provide immediate insights into overall payment health, transaction specifics, conversion metrics, costs, payment origins, trends, and revenue channels. This allows for a thoughtful comparison of the actual performance among different providers. Additionally, Yuno equips businesses with real-time analytics, live updates, customizable alerts, predictive insights, A/B testing capabilities, customer segmentation tools, and cutting-edge fraud detection measures for enhanced security and informed decision-making. By utilizing these features, businesses can refine their payment strategies for optimal performance and efficiency.

Aeropay is a fintech company dedicated to facilitating seamless bank-to-bank (ACH) transfers for users. By providing businesses with the tools to accept compliant digital payments, we empower consumers to enjoy the flexibility of spending without the need for cash or cards, thus enhancing safety and convenience in their financial transactions. Transitioning to payments via personal mobile devices aligns with a modern lifestyle and promotes ease of use. Users can filter transactions to view, modify, void, or refund payments as needed. Additionally, the platform allows for the collection of pre-authorized payments from customers, along with the ability to adjust amounts accordingly. Businesses can offer monthly subscriptions, generating steady revenue streams, while also incorporating multiple locations and sending tailored payment links based on specific sites. A customizable branded payment experience can be crafted, with the option to test it in our sandbox environment, ensuring a smooth rollout. Our development teams collaborate closely with businesses to facilitate digital payment acceptance at points of sale, where customers can easily scan a QR code, connect to their bank, and complete transactions. Furthermore, online pre-payments can be accepted for various services, including delivery and buy online, pick up in-store. At checkout, customers conveniently select Aeropay, allowing them to link directly to their bank and make payments effortlessly. This ease of access reinforces the commitment to modernizing payment solutions for users everywhere.

Enhance your business lending capabilities through a streamlined, swift, and responsible origination process. Harness the potential of artificial intelligence and extensive data analytics. Cultivate deposit relationships, connect with qualified business proprietors, and onboard new clients while overcoming credit box limitations without any upfront obligations. Expand your business loan portfolio, increase customer approvals, and deliver an outstanding digital experience by utilizing AI's advantages. Manage your onboarding processes in a way that aligns with your bank's identity by employing a white-label solution fully hosted on secure AWS servers, ensuring that the aesthetics and user experience reflect your brand. Effortlessly incorporate AI into your current systems and processes through a user-friendly RESTful API that simplifies integration. Instantly create, adjust, and enhance automation workflows in real-time, eliminating the need for support tickets or lengthy implementation timelines. Determine where human bankers add the most value while automating the rest to boost efficiency and profitability. By adopting these innovations, your institution can stay ahead in the competitive financial landscape, ultimately fostering long-term success.

Refold.ai is a full-stack AI integration platform that solves enterprise integration challenges by automating workflow creation, data mapping, and testing across hybrid environments. It enables software teams to build complex multi-step workflows and manage legacy systems such as SAP, Oracle Fusion, and Workday Finance with ease. Its unique memory graph technology anticipates API version conflicts and endpoint failures while offering real-time adaptation and self-healing workflows. Refold’s marketplace supports instant integration with 100+ enterprise applications, complemented by seamless authentication, audit trails, and observability features. The platform can be deployed on cloud, self-hosted, or within customer environments, supporting major cloud providers and air-gapped networks. Refold accelerates integration delivery, helping teams reduce delays, improve scalability, and win enterprise deals faster. Use cases include solution engineering to build demos, professional services to speed delivery, product teams to embed integrations, and AI teams powering internal agents. With certifications like SOC 2, ISO 27001, GDPR, and HIPAA compliance, Refold ensures enterprise-grade security.

Computer Insights, Inc. presents The Business Edge, an ERP software solution specifically designed for distributors of fasteners and industrial supplies, enabling them to achieve more efficiency with fewer resources. This specialized focus on the fastener industry sets The Business Edge apart from other systems. It serves a wide range of companies in the United States and Canada, from small teams of four to larger organizations with over 500 employees. The software includes an array of features, such as a wireless warehouse management system, seamless CRM integration, simplified sales tax calculations via Avalara, optimized shipping processes through ShipEngine, facilitation of ISO audits, and automation of various workflows. Additionally, it automatically verifies package quantities, availability, and pricing at the point of purchase order entry, allowing for streamlined operations. Users can electronically submit validated purchase orders, eliminating the need for duplicate data entry. Furthermore, the system offers advanced searching capabilities through suppliers' line cards using unique product trees, providing inquiries that help users check pricing and availability from their suppliers efficiently. Ultimately, The Business Edge enhances productivity and accuracy for businesses in the fastener distribution sector.

Paerpay is an innovative contactless payment solution that significantly improves the dining experience by enabling patrons to settle their bills directly through their smartphones, eliminating the need for extra hardware or app installations. Guests can effortlessly scan a QR code to access the menu, split the bill according to their preferences, and finalize their payments with ease. This approach not only fosters social distancing but also enhances payment security and streamlines operations for restaurants. Additionally, Paerpay utilizes AI-driven ordering to capture every interaction, transforming potential missed sales into additional revenue while integrating smoothly with pre-existing systems to accommodate more guests and increase profitability without overburdening staff. It boasts features such as personalized branding options, built-in tipping capabilities, loyalty program integration, and third-party delivery compatibility, ensuring a fluid experience for customers while simultaneously boosting order volume and optimizing revenue streams. By adopting Paerpay, restaurants can elevate their service quality and adapt to contemporary dining trends.

Alacriti's Orbipay Payments Hub is a cloud-native platform that adheres to ISO 20022 standards, aimed at modernizing and securing payment infrastructures for financial institutions. This innovative solution provides comprehensive payment orchestration across various networks, such as TCH’s RTP, FedNow Service, Visa Direct, Fedwire, and ACH, all within a cohesive and secure environment. With its microservices-based framework and open APIs, the platform allows for effortless integration with existing core, digital banking, fraud detection, and risk management systems, which streamlines deployment and enhances scalability. Furthermore, Orbipay features intelligent payment routing capabilities, enabling institutions to establish dynamic rules based on cost, speed, and reliability, thus optimizing transaction processing efficiently. In addition, its built-in fraud and risk management tools offer real-time monitoring and compliance checks, which bolster security and minimize operational risks. Ultimately, Orbipay represents a forward-thinking solution that empowers financial institutions to adapt to the evolving landscape of digital payments while maintaining high standards of security and efficiency.

TrueChecks is an innovative solution for detecting check fraud in real-time, leveraging a consortium-driven approach that halts fraudulent deposits as they are presented by cross-referencing each item with the largest cooperative database in the industry, which includes over 15 years of account- and item-level records from numerous financial institutions. It offers effortless integration through a secure web portal or RESTful APIs that connect with existing image-capture systems, core processors like FIS, Jack Henry, and Fiserv, as well as mobile and ATM channels, ensuring comprehensive protection across all transaction methods. TrueChecks employs cutting-edge techniques in field detection, text classification, and interpretation to swiftly identify counterfeit, duplicate, non-sufficient-funds (NSF), closed-account, and altered checks, providing immediate notifications to tellers and back-office personnel. The platform's cloud-based architecture not only enhances scalability but also minimizes the need for extensive infrastructure, making it an efficient solution for financial institutions. With its ability to adapt to various operational environments, TrueChecks stands out as a vital tool in the fight against check fraud.