Emporiqa serves as a chatbot solution tailored for e-commerce websites, seamlessly linking to product catalogs through webhooks to facilitate natural language searches, customer assistance, order tracking, and in-chat cart functionalities. The search mechanism integrates vector embeddings with BM25 keyword matching alongside cross-encoder reranking, effectively processing both natural language queries and precise SKU requests. Additionally, it enables cross-language search capabilities in over 65 languages without requiring a translation intermediary.
The platform is compatible with various systems such as Drupal Commerce, Magento 2, PrestaShop, Shopware, Sylius, and WooCommerce, while any e-commerce platform can connect through the webhook API. Merchants can utilize their own LLM API keys from providers like OpenAI, Anthropic, or DeepSeek, with no associated fees for individual messages. Each subscription plan offers unlimited conversations, team members, conversion tracking, and access to an analytics dashboard, while a free sandbox option supporting up to 100 products is also available for testing purposes. This comprehensive solution empowers e-commerce businesses to enhance customer interaction and streamline their operations effectively.