Cisco Finesse Integrations

Work together from any location and on any device. The freedom of mobility doesn't have to hinder your productivity levels. Cisco Jabber offers features such as instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing, and presence indicators. Easily locate the right individuals, check their availability, and enhance your collaborative efforts. Engage with your teams, no matter their location, and maintain effective collaboration when stationed at your desk. Utilize your Android smartphone and tablet for seamless collaboration from anywhere. On the go? Use your Apple iPhone or iPad to stay connected. Experience the capabilities of the hub as your central point for connection and teamwork through Cisco Jabber, ensuring you can collaborate efficiently regardless of your circumstances. This versatile tool empowers teams to communicate and cooperate effectively, fostering a more productive work environment.

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Empirix, a global provider of service automation automation that protects brand quality, is an Empirix solution provider. Cloud-native, flexible, open, and cloud-native by design best in class network visibility software and test automation software. Empirix is a trusted name in the field of service providers, equipment manufacturers, and enterprises around the globe. The most reliable and thorough vendor of IP communications services quality in the market They readily accepted Empirix results for solving inter-vendor issues.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Self-service analytics tools were designed to empower end-users by enhancing their agility and fostering a data-driven culture. Unfortunately, this boost in agility often resulted in fragmented and isolated workflows due to a lack of data governance, leading to chaotic data management practices. Knowledge Hub offers a solution that effectively tackles these challenges, benefiting business users while simultaneously streamlining and fortifying IT governance. Featuring an easy-to-use browser-based interface, it automates the tasks involved in data transformation, making it the only collaborative data preparation tool available in today's market. This enables business teams to collaborate effortlessly with data engineers and scientists, providing a tailored experience for creating, validating, and sharing datasets and analytical models that are both governed and reliable. With no coding necessary, a wider audience can contribute to collaborative efforts, ultimately leading to better-informed decision-making. Governance, data lineage, and collaboration are seamlessly managed within a cloud-compatible solution specifically designed to foster innovation. Additionally, the platform's extensibility and low- to no-code capabilities empower individuals from various departments to efficiently transform data, encouraging a culture of shared insights and collaboration throughout the organization.