Service Center Reviews

Summary: My overall experience with this software has been a positive one.
I have found this program to be just what I need. I am an older practitioner and my practice is smaller by my choice so I don't need a lot.

Positive: This program is easy to use and it is designed that a person that is not computer savvy can understand how to use.

Negative: Sometimes it gets slow during the early afternoon hours.
When I did need some tech support it was sometimes hard to get in tough with them.

Summary: Great.

Positive: I would not be able to bill without Office Ally. It was the best decision I ever made signing up for it. I have really appreciated the help that is always available.

Negative: I can't think of any cons. Keep up the good work. I don't know what I would do without it.

Summary: Office Ally holds up to all the Big name software systems, and completely affordable. Support is always there to answer or help with any questions we have or solutions to what report I might be looking for. Set up and training is an ease

Positive: We have been a user since 2011 and love the fact that they seem to progress with new products and come up with new additions to the already great system. We are a specialty practice and found that all the other software systems were just way to expensive, so Office Ally was always our go to system.

Negative: We haven't experienced it much lately but from time to time the servers would go down so the doctors would be midway through their note and the system would go down. Waaaaay frustrating for the Providers

Summary: Satisfying is all that need be said.

Positive: User experience is effective. Editing patient records is easy. System maintenance is minimal. All good!

Negative: Nothing pops out. I prefer the classic version.

Summary: Disappointed about removal of complimentary non-par payor submission allowance below 50% submission for small practice and low volume.

Positive: OA is able to interface with older software. I like that they are based in the Pacific Northwest. They have improved the look of the interface recently.

Negative: New pricing is not competitive for small practices who only submit few claims to non-participating Payors. The recent new fee increase (January 1, 2026) of approximately $48/month for submitting fewer than 30 claims to various payers will create extra work for us, as we will need to deal with several Clearinghouses, until we again find a single-point-of-contact clearinghouse with fair pricing for our low volume.

Summary: We switched over to Service Center earlier this year, and I have been pleasantly surprised with how easy the transition has been. The new updates have been a welcome update.

Positive: Everything sorted into larger groupings, so workflow improved. Nicer design elements make applications appear more modern and easier to access.

Negative: Still needs a few tweaks to enhance user experience, and some built in tools, like a remittance viewer would be a big benefit.

Summary: Good/ I wonder if some of the changes made were really necessary. I don't have much to say. I have to get to work and yet I am filling out a survey. I go anywhere and do anything and there is the option for a survey. It is getting old. I do not have time for this.

Positive: The organization of it and the prompt attention when things go wrong. I have not much more to say. It is a tool to do my job. It is just that. I suppose that is a pro. Is it superior to other option. I do not know

Negative: The down time. Today I cannot access the EHR. Why. I am getting behind in my progress notes. I know that some glitches are inevitable. It is just frustrating when this happens. I am asked to write more, I want to get to work and cannot because this is holding me hostage. It needs more words. Ehr is not working for me today. Is this because I needed to fill this out?

Summary: My experience has been good. As I said the ease of using the system, works for me. I wish it was a lower price.

Positive: I do like the ease of keeping stored information in the system. Also like being able to look up claims.

Negative: How it just doesn't tell you to change your password.

Summary: The update is visually appealing, cleaner, quicker to navigate. Customer service is excellent, very helpful, and I love I can use the online chat as it's difficult to be on the phone during business hours. Four stars because I don't have experience with any other clearinghouse to compare but from what others have commented on social media, OA costs less and as far as we're concerned, provides everything we need.

Positive: Simple.
New version is easier to navigate and visually appealing.
Reasonably priced.
Customer service is easy to reach via online chat and very helpful.

Negative: The 835 files (when opened) could be more visually appealing but not sure that is something that OA can control.
Don't understand why a clearinghouse would be "non participating" with an insurance company but I also haven't inquired about it.

Summary: Very good experience and time-saving while using this software.

Positive: 1) Very simple UI and efficient in verifying all the patient details.
2) Affordable pricing, is very useful for small practices.
3) Claim submission is a very easy and efficient clearing house for clearing the rejection
4) Payment posting is very easy and quick

Negative: 1) Remittance download is only available in Zip format. We need third-party software to download as PDF. If it was fixed then the software is very easy to use

Summary: Once all worked out this is a great site. The new format is great. Easy to view and find whatever you are looking for.

Positive: Lots of new, larger fonts. New format is wonderful! Easy look up for a particular ERA. Easy to view.

Negative: Lots of cliches in new update that need to worked out.

Summary: Overall this has been a good clearinghouse up until they began charging $35 a month for non par claims. I am a small billing service and may only submit 10-15 claims a month. Having to pay $70 a month for two very small practices has totally changed how I feel about the company. I also learned that they will be charging $10 a month for the submission of 1-10 paper claims per month. I submit two paper claims per month. I am now in the process of looking for another clearinghouse to meet my needs.

Positive: Ease of use. Supportive customer service. Very user friendly. Easy to navigate throughout the system.

Negative: Pricing. I am being charged $35 a month for one, yes one, Non Par claim. This is totally disappointing.