• Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fantastic

    Date: Mar 04 2024

    Summary: I seriously recommend all companies to use ROLLER using this since starting at my company to track sales and how much money is made in the day has made my job so much easier.

    Positive: I have used ROLLER for just over a year at my work place and it’s made work that more productive it’s simple and efficient.

    Negative: I can’t find a fault in all honesty my years of working at companies that use the same kind of software this has been the most reliable.

    Read More...
    ROLLER Company Response
    Date: Mar 15 2024
    Thank you for your kind words - we're so glad to hear that ROLLER is helping you be more productive. Your feedback is so encouraging for our team!
  • Name: Anonymous (Verified)
    Job Title: Guest Experience
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Reliable Software

    Date: Feb 16 2024

    Summary: My overall experience with ROLLER has been nothing short of exceptional. From its intuitive interface to its robust functionality, ROLLER has consistently exceeded my expectations. Maneuvering through the software is a breeze, thanks to its user-friendly design that prioritizes ease of use without sacrificing efficiency. Whether managing bookings, or processing transactions, ROLLER ensures a seamless experience every step of the way. What truly sets ROLLER apart is its reliability - I've never encountered any issues or glitches while working with it.

    Positive: ROLLER is exceptionally user-friendly, boasting seamless maneuverability. The software operates swiftly and efficiently, ensuring a smooth experience at every turn.

    Negative: I have yet to encounter any issues while utilizing its functionalities.

    Read More...
    ROLLER Company Response
    Date: Feb 18 2024
    Thank you so much for taking the time to share your feedback. Our team love to hear that you're finding ROLLER user-friendly and reliable! Thanks again for your support
  • Name: Anonymous (Verified)
    Job Title: Events manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Altitude In Skokie

    Date: Feb 15 2024

    Summary: Overall I really enjoy roller and how technically involved it is. I also love that I can work from home without having to be on the networks WiFi.

    Positive: I really liked how when doing party schedules, the system itself divided up the pizzas, locations, child names, and starting times without me having to click on every individual party.

    Negative: I didn’t like that when the WiFi goes out the entire system does too. So it’s a struggle with our customers and our staff.

    Read More...
    ROLLER Company Response
    Date: Feb 16 2024
    Thanks so much for taking the time to share your feedback. We love to hear that party schedules are making things easier for you and that you have the flexibility to work from home due to the cloud-based nature of the system. We do recommend our customers have a wireless 4G router as a back up in case they have any wifi issues - if you have any questions about this, please reach out to our global support team - available 24/7.
  • Name: Bryant S.
    Job Title: Assistant Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Definitely better as of late

    Date: Feb 14 2024

    Summary: Overall best system I've used for waivers and a POS with very easy to use system whenever making changes.

    Positive: Support has been a lot more helpful lately and features get added regularly to make the system more seamless.

    Negative: I'd like a way to sort detailed product sales by employee to be able to run individual employee incentives rather than having to count everything manually or use 3rd party software.

    Read More...
    ROLLER Company Response
    Date: Feb 16 2024
    Bryant, thanks so much for sharing your feedback. We love to hear that you're finding waivers and POS easy to use with ROLLER. Our data team is currently building a report like you've requested, so stay tuned and thanks again for your feedback!
  • Name: Arianna V.
    Job Title: Party Host
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    My great experience with roller

    Date: Feb 13 2024

    Summary: The year and a half I have been using roller has been great. It makes my work experience run smoother with no trouble. I recommend any business that wants their things to go in an orderly and timely manner to choose roller.

    Positive: This system is very helpful to use. It is very organized and effective. Very useful when we have to use it in a rush.

    Negative: I think there should be a quicker way to reach the calendar but other than that, I have no complaints.

    Read More...
    ROLLER Company Response
    Date: Feb 14 2024
    Arianna, thanks so much for taking the time to share your feedback. Our team loves to hear that you're finding the system easy to use, especially when it's busy at your venue. Thanks again for your support!
  • Name: Anonymous (Verified)
    Job Title: Team lead
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing product

    Date: Feb 13 2024

    Summary: I really like the system, it’s easy to use and takes very little training. Once you set up your profiles it makes everything even easier. Wonderful product.

    Positive: Easy to use, profile dependent, intuitive, seamless, categorized, streamlined, online resources available.

    Negative: Gets confused with discounts and sometimes requires restarting.

    Read More...
    ROLLER Company Response
    Date: Feb 22 2024
    Thank you so much for taking the time to leave your feedback. We're thrilled to hear you're finding ROLLER easy to use with little training required. Thanks again for your support!
  • Name: Jeffrey Y.
    Job Title: Assistant manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Roller is amazing!

    Date: Feb 13 2024

    Summary: Overall I would totally recommend Roller!! Roller makes handling money and ringing up transactions fun! Roller is very flexible and can be used at many types businesses. If I ever leave my current job I will definitely miss roller. Roller is constantly updating their system and is always quick to fix any minor bugs/ add new options. Thank you Roller!

    Positive: Roller is very simple to use. I have used multiple pos systems and Roller is by far my favorite. Cashing tills in and out is a breeze with the amount calculator tool. The ability to attach photos to items and passes also makes it very easy to navigate and ring up a sale. We use Roller at the trampoline park that I help manage and it makes checking in customers/ members very simple and fast. I also love that the designated wristband color for each pass can be displayed on the screen. Overall I definitely recommend roller, especially to businesses that offer memberships.

    Negative: I cannot think of any major cons of roller. Roller is definitely very unique in the world of pos applications and may take some time to get used to when transferring from a different pos system. However Roller has many training videos and booklets to make learning and navigating their system a breeze.

    Read More...
    ROLLER Company Response
    Date: Feb 14 2024
    Jeffrey, thank you so much for taking the time to share your positive review of ROLLER. Your feedback really serves as motivation for our whole team! We're thrilled to hear ROLLER is your preferred POS after trying so many others. Thanks again for your support!
  • Name: Anonymous (Verified)
    Job Title: Admissions/ Guest services
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    ROLLER review

    Date: Feb 12 2024

    Summary: Overall ROLLER is a super easy system I would recommend a lot of company's to test it out it makes being a cashier a lot easier.

    Positive: ROLLER is a really easy system to use it makes cashiering super easy it really helps with giving the costumers the right amount if change and receiving the proper amount.

    Negative: The only con about roller is sometimes the cashier till will not open during my shift so I would not be able to handle cash at the register only check in?

    Read More...
    ROLLER Company Response
    Date: Feb 12 2024
    We really appreciate you taking the time to leave a review! And we're thrilled to hear you're finding ROLLER so easy to use.
  • Name: Anonymous (Verified)
    Job Title: Supervisor
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Roller!

    Date: Feb 08 2024

    Summary: I love roller! So reliable and helpful to all who use it. It creates a quick and reliable service for everybody.

    Positive: I love it, such a reliable program and works amazing for our facility!!! Every time I walk into work I know it is going to be a great day! Roller makes all of our jobs easier and much more efficient.

    Negative: None! I can’t say a bad thing about it, everything has been awesome.

    Read More...
    ROLLER Company Response
    Date: Feb 09 2024
    Thank you so much for taking the time to share your feedback. We're thrilled to know that you are finding ROLLER to be reliable and make your job easier! Your positive feedback truly brightened our day and serves as a great encouragement for our whole team.
  • Name: Mervin B.
    Job Title: Cafe Cashier
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Awesome Experience

    Date: Feb 07 2024

    Summary: So smooth specially when I have a lot of Customers i can punch like a blast. Totally underrated love it.

    Positive: I like the most how updated the system is, and how fast it is in terms of Punching totally recommended.

    Negative: Sometimes it's not connecting you need to press the roller connect.

    Read More...
    ROLLER Company Response
    Date: Feb 09 2024
    Mervin, thanks so much for taking the time to share your feedback. We love hearing that you're finding the system quick and smooth to assist your customers!
  • Name: Tanya A.
    Job Title: Customer Care Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Roller Review

    Date: Feb 06 2024

    Summary: My experience overall is Roller is a fantastic system to work on and the support I received from Filipe was outstanding during the transition period and afterwards. Any questions I had he was very quick to respond with a solution. Always very professional and friendly, a pleasure to work with.

    Positive: Roller is by far the best booking system I have used. Very user friendly. Always constant updates and new features which add to a smooth checkout for the customers. Add Ons are great for the extra sales. Creating the style of checkout that works for your business is a great feature and is working very well for our team.

    Negative: Very little to report here, other than customers can't manage their own booking but this is been released very soon.

    Read More...
    ROLLER Company Response
    Date: Feb 07 2024
    Tanya, your recent positive review truly brightened our day! We're thrilled to hear that you are finding ROLLER to be the best booking system you've used with our constant updates and smooth checkout. The "online account" feature you mentioned went live today so please check it out! https://support.roller.software/hc/en-us/articles/7433970393871-Configure-online-accounts-in-progressive-checkouts
  • Name: Andy F.
    Job Title: General Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excelent platform

    Date: Feb 02 2024

    Summary: Holly, our account manager is proactive at supporting us with changes, very positive. When we transitioned away from mandatory use from our previous franchisees, we elected to keep the Roller platform of its functionality and ease of use.

    Positive: The functionality, easy of use and suitability is perfect for a leisure centre. It easily allows for management of products, resources and allows for full sales and products to be instantly generated and sent to an email automatically. The stock control we have been able to link with our suppliers allowing for an automatic re ordering system.

    Negative: Personally, i can't think of any cons as it's very user friendly, cost effective and efficient.

    Read More...
    ROLLER Company Response
    Date: Feb 07 2024
    Andy, thank you so much for taking the time to leave your feedback. We're thrilled to hear you're finding the platform easy to use and the stock control integration useful. I'll be sure to pass your feedback on to your account manager too!
  • Name: Anonymous (Verified)
    Job Title: Team Leader
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Roller Review

    Date: Feb 01 2024

    Summary: Couldn’t fault it, it is an easy to use system which all staff have quickly learned and loved to use. Very customisable whilst also being visually appealing.

    Positive: Interface is very user friendly and easy to train staff. Lots of useful support from Roller online with troubleshooting.

    Recently discovered the Forms option offered by Roller. Finding it very easy to create new forms, for instance we now use the feature for our parties where our customers simply fill in the form directly via a link, which links with our POS systems , streaming lining our check-in process.

    Negative: I’m yet to find anything I do not like about Roller, everything is very well thought out and for us, works perfectly.

    Read More...
    ROLLER Company Response
    Date: Feb 07 2024
    Thank you for your kind words - we're so glad to hear that you're enjoying the form functionality and are finding the platform easy to use for you and your staff. Your feedback is so encouraging for our team!
  • Name: Anonymous (Verified)
    Job Title: Director
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Amazing system highly recommend

    Date: Feb 01 2024

    Summary: As a business owner I have been using the Roller system for years and just love it. Online bookings and how the system manages this plus all the extra additions and prompts you can add to your checkout carts and point of sale really help drive my business’s revenue. Great work Roller.

    Positive: Roller POS and Venue manager are extremely user friendly and non complicated. It’s a very trainable system as well for my business team.

    Negative: That they do not have a “cash out” system available through Roller payments.

    Read More...
    ROLLER Company Response
    Edited: Feb 07 2024
    Thank you so much for your kind words and for sharing your years of experience with us. We love to hear you're finding the platform so easy to use and train your staff on, AND that the checkout add-ons are helping you drive more revenue! Your positive feedback truly brightened our day and serves as a great encouragement for our team. Please make sure to submit or vote on feature ideas on our product roadmap in the app so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback
  • Name: Baktash K.
    Job Title: Operations manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very useful

    Date: Feb 01 2024

    Summary: Overall it’s been a positive change switching to roller and it’s friendly and easy of use interface has helped staff.

    Positive: Clearly displays all product infos and sun category’s as required. With pictures and labels and it’s easy to filter through all products types.

    Negative: Nothing at the moment it’s been very positive experience.

    Read More...
    ROLLER Company Response
    Date: Feb 07 2024
    Baktash, thanks so much for taking the time to leave your feedback. We're thrilled to hear you've enjoyed your switch to ROLLER and are finding it easy to use for you and your staff!