Tekion Integrations

DAS Technology offers an innovative Customer Data and Experience Platform (CDXP) that leverages AI to assist automotive retailers in enhancing lead response times, boosting customer engagement, and increasing revenue through the use of cohesive data and automation. This platform consolidates sales, service, and retention information into a singular patented system that learns from outcomes and autonomously modifies strategies without the need for manual data management or dashboard oversight. By providing rapid responses to internet leads in mere seconds, it utilizes multi-vehicle quotes and engages in long-term customer nurturing, while its omnichannel messaging capabilities ensure tailored communication via email, text, chat, video, and social media platforms. Designed to oversee a significant portion of the automotive customer journey, the platform encompasses numerous touchpoints from the initial research phase to ownership, and it seamlessly integrates with dealership CRMs and other marketing solutions to uphold a cohesive data ecosystem. Such a comprehensive approach not only streamlines processes but also enhances the overall customer experience, ultimately driving better outcomes for automotive retailers.

Market Scan’s Automotive Payments as a Service™ platform is chosen by industry leaders and retail powerhouses to power modern retailing solutions online and in more than 10,000 dealerships to present consumers with Scientifically Perfect Payment Solutions™ – every time! The award-winning mScanAPI® is the cornerstone solution within APaaS™; the benefits are significant: 1. Eliminates Pricing discrepancies mScanAPI® eliminates the disconnect in payment quotes. mScanAPI® serves up client-defined, all-inclusive, VIN-specific consumer payments through API calls, regardless of the client’s application and channel. 2. Live and all-encompassing Data. Market Scan’s database is the most timely, accurate, and comprehensive repository of payment-centric data in the world. 3. Seamless Technology Integration. Market Scan provides our clients with the API they need. We engineer the integration necessary based on our client’s technology infrastructure and provide support 24/7. 4. Customizable. When it comes to our API, there’s no “one size fits all”! Based on the initial discovery, we provide our clients with the exact API to meet their specific needs. 5. Flexibility Our API integration is not “prescriptive - it's customizable!

Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.

Pam serves as an innovative AI voice and customer experience solution specifically designed for automotive dealerships, efficiently managing both incoming and outgoing calls around the clock to schedule appointments, address common inquiries, qualify potential sales leads, and conduct follow-ups, thereby allowing staff to focus on more complex tasks. Acting as a virtual receptionist, Pam adeptly handles routine questions such as dealership hours and location, employs intelligent call routing or warm transfers, and seamlessly integrates with dealership systems to document conversations for future reference. Its AI-driven scheduling capability enables the platform to arrange service appointments in real time, aligning them with shop availability while matching customer concerns to relevant operation codes, and sending out confirmation texts to minimize no-show rates. On the sales front, Pam is equipped to present vehicle inventory, answer questions about features and options, and directly arrange test drives with prospective clients. Additionally, the Pam Console offers comprehensive insights into unresolved calls, call drop-offs, alerts, text communication logs, and revenue analytics related to both sales and service operations, ultimately enhancing dealership efficiency and customer satisfaction. Overall, Pam is a game-changer for dealerships seeking to optimize their customer engagement and internal processes.

Mia is an advanced conversational agent designed specifically for car dealerships, enabling the automation of both inbound and outbound customer communications around the clock. It effectively manages calls, texts, and emails, possesses multilingual capabilities, and can schedule appointments or direct inquiries in accordance with dealership procedures. By integrating seamlessly with dealership systems, such as inventory management, customer relationship management, and service scheduling, Mia ensures that responses remain consistent and intelligent while adhering to brand standards. This innovative agent operates across various workflows—sales, service, and reception—transforming missed opportunities into potential revenue and relieving human employees from monotonous duties. Mia guarantees continuous availability, even outside of regular business hours, and maintains a smooth conversational flow, with the ability to handle multiple languages and escalate issues to human staff when necessary. By streamlining operations, Mia not only enhances customer experience but also significantly boosts efficiency within the dealership environment.

Tire Trax is a comprehensive tire storage software solution hosted in the cloud, aimed at assisting dealerships and mobile tire storage service providers in managing their inventories with enhanced precision, dependability, and efficiency by integrating a dynamic web application with a mobile app that provides real-time updates. The platform facilitates live synchronization across devices, includes barcode and QR code scanning capabilities, manages appointments, and seamlessly integrates with dealer management systems to enhance workflow and minimize inventory loss. It also boasts advanced reporting functionalities, photo capture tools, digital signature collection, and smart dashboards for insightful business analytics, while ensuring intelligent route automation for field operations. Additionally, it features distinct admin and dealership portals to guarantee clear role-based access for users. Tire Trax is meticulously designed to refine tire inventory management processes, boost operational productivity, and foster customer loyalty by monitoring tire condition, location, and status within a single cohesive platform that is effective both on-site and in the field. This innovative approach not only streamlines operations but also empowers users to make informed decisions based on real-time data.