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ease
features
design
support

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Description

Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.

Description

Sales AI, also known as Customer Relationship Management AI (CRM AI), serves as a robust solution aimed at tackling the most challenging issues faced in sales. This innovative tool empowers sales and marketing teams to enhance their performance and drive success in their sales efforts. The insights provided by Sales AI not only illuminate team activities but also offer predictive analytics and recommendations for the next best actions, enabling teams to assess the likelihood of closing a deal and strategize effectively to advance it through the sales funnel. Furthermore, Sales AI enhances operational transparency, forecasts quarterly revenue with greater accuracy, and refines overall forecasting capabilities. By simulating potential outcomes of deals based on probability, our technology significantly boosts the effectiveness of sales strategies in the pipeline. With its advanced capabilities to distinguish between successful and unsuccessful deals, recognize key influencing factors, and suggest actionable solutions for closing deals, Sales AI plays a crucial role in increasing the win rate by redirecting focus away from unlikely opportunities. Ultimately, the adoption of Sales AI not only streamlines processes but also fosters a culture of data-driven decision-making within sales teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Genesys Cloud CX
Microsoft Power BI
Oracle Cloud Infrastructure
Salesforce
Tableau
Zendesk

Integrations

Amazon Connect
Genesys Cloud CX
Microsoft Power BI
Oracle Cloud Infrastructure
Salesforce
Tableau
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Augment CXM

Founded

2016

Country

United States

Website

www.augmentcxm.com

Vendor Details

Company Name

DeLorean AI

Country

United States

Website

deloreanai.com/sales-ai/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives