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Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Sales AI, also known as Customer Relationship Management AI (CRM AI), serves as a robust solution aimed at tackling the most challenging issues faced in sales. This innovative tool empowers sales and marketing teams to enhance their performance and drive success in their sales efforts. The insights provided by Sales AI not only illuminate team activities but also offer predictive analytics and recommendations for the next best actions, enabling teams to assess the likelihood of closing a deal and strategize effectively to advance it through the sales funnel. Furthermore, Sales AI enhances operational transparency, forecasts quarterly revenue with greater accuracy, and refines overall forecasting capabilities. By simulating potential outcomes of deals based on probability, our technology significantly boosts the effectiveness of sales strategies in the pipeline. With its advanced capabilities to distinguish between successful and unsuccessful deals, recognize key influencing factors, and suggest actionable solutions for closing deals, Sales AI plays a crucial role in increasing the win rate by redirecting focus away from unlikely opportunities. Ultimately, the adoption of Sales AI not only streamlines processes but also fosters a culture of data-driven decision-making within sales teams.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Genesys Cloud CX
Microsoft Power BI
Oracle Cloud Infrastructure
Salesforce
Tableau
Zendesk
Integrations
Amazon Connect
Genesys Cloud CX
Microsoft Power BI
Oracle Cloud Infrastructure
Salesforce
Tableau
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
DeLorean AI
Country
United States
Website
deloreanai.com/sales-ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis