Forethought Description

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.

- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Pricing

Pricing Information:
Please visit our website to learn more.
Free Trial:
Yes
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Integrations

API:
Yes, Forethought has an API
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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Forethought
Year Founded:
2018
Headquarters:
United States
Website:
www.forethought.ai/
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Interactive Demo

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Media

Forethought Discover

Forethought Discover

Forethought Discover Forethought Solve Forethought Triage Forethought Assist

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Forethought Features and Options

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Forethought Lists

Forethought User Reviews

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  • Name: Alex K.
    Job Title: Senior Manager, End User Support
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Forethought provides a great AI-powered chatbot solution

    Date: Mar 13 2026

    Summary: Overall it has been a fantastic product for us here at D2L. The team is very easy to work with and is responsive to our requests & items to address on a daily/weekly basis.

    I fully recommend Forethought!

    Positive: Overall, Forethought as a company has been very easy to work with & is engaged to ensure our success with the tool and our use case.

    The product itself has seen multiple enhancements & improvements (Discover,Solve) that have a meaningful impact.

    It has also been an affordable solution for us over the past few years.

    Negative: For our use case it did take some time and dev cycle iterations to get to a state that we were happy with the overall solution and back-end configuration. Reporting took some time to get to a point of ease of use & self service.

    current CSAT/user feedback analysis is slow based on our volume. Could use an additional AI layer for sentiment analysis.

    Read More...
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