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Description
Enhance your contact center with AI-driven business intelligence that reveals significant opportunities to boost both customer service effectiveness and overall customer satisfaction. Our Customer Experience Management (CXM) platform empowers you to track both digital and voice interactions in real time, providing your team with practical insights to enhance crucial performance indicators. Augment CXM systematically analyzes conversations to identify customer intents, discussed products, and the results of each interaction, offering you comprehensive insights into every aspect of customer communication. Have you ever faced a surge of unexpected customer inquiries? Augment CXM identifies these sudden spikes in discussions and notifies your team to respond proactively before the situation escalates. Additionally, you can quickly determine whether specific agents are contributing to issues within your contact center and provide them with targeted coaching to enhance their customer interaction skills, ultimately leading to a more proficient team and a more satisfying customer experience. With these capabilities, your contact center can not only react to challenges but also anticipate and adapt to customer needs effectively.
Description
Gojiberry AI is an innovative sales platform powered by artificial intelligence that operates intelligent agents to identify high-intent prospects aligned with your ideal customer profile by monitoring real-time signals such as LinkedIn engagement, competitor activities, job transitions, and funding events. It automates the initiation of personalized outreach campaigns that secure demos and elicit responses, thereby assisting sales teams in scaling their pipeline and enhancing reply rates effortlessly. The platform features advanced LinkedIn messaging and CRM integration, ensuring that prospect and contact data remain synchronized and actionable, along with analytics that provide insights into leads, campaign performance, and overall effectiveness. The primary function of Gojiberry AI is to filter and score only the most relevant warm leads, deliver tailored outreach based on buyer intent, and offer insights into effective engagement strategies, enabling teams to focus on engaging with prospective buyers instead of cold leads. Trusted by numerous sales teams, agencies, and founders, it is designed to optimize lead generation and outreach processes, ultimately driving success and efficiency in sales efforts. Additionally, its user-friendly interface and robust features make it an essential tool for any sales organization looking to maximize their outreach effectiveness.
API Access
Has API
API Access
Has API
Integrations
Amazon Connect
Genesys Cloud CX
Gmail
HubSpot CRM
HubSpot Customer Platform
Instantly
LinkedIn
LinkedIn Sales Navigator
Oracle Cloud Infrastructure
Pipedrive
Integrations
Amazon Connect
Genesys Cloud CX
Gmail
HubSpot CRM
HubSpot Customer Platform
Instantly
LinkedIn
LinkedIn Sales Navigator
Oracle Cloud Infrastructure
Pipedrive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Augment CXM
Founded
2016
Country
United States
Website
www.augmentcxm.com
Vendor Details
Company Name
Gojiberry AI
Founded
2025
Country
France
Website
gojiberry.ai/
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
