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Description
C2 ITSM (integrated business service management solution) is a business process automation tool that automates and supports your business processes. It exceeds customer expectations. You can easily manage all types of requests and changes, assets, inventories as well as tasks and projects from one platform.
Description
Codenica ITSM + ITAM is an integrated cloud solution designed for IT teams to efficiently oversee service requests, asset management, communication, knowledge sharing, and automation through a single platform.
This comprehensive tool encompasses features such as ticket management, tracking of hardware and software assets, management of configuration items, a self-service portal for both employees and clients, knowledge base administration, approval workflows, task management, live chat capabilities, messaging, file storage, detailed reporting, and customizable automation rules.
By utilizing Codenica, organizations can streamline their IT service operations, monitor their assets effectively, link user requests to relevant assets, vendors, documents, and tasks, manage requests through both the portal and email, and enhance the overall transparency of daily IT activities, ultimately fostering a more efficient workflow. Additionally, the platform's versatility caters to a wide range of IT needs, making it an invaluable resource for teams aiming for improved operational efficiency.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Hector
Microsoft Azure
Pricing Details
$44 per user per month
Free Trial
Free Version
Pricing Details
$15/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
C2 Innovations, a Sherweb company
Founded
2008
Country
Canada
Website
c2-itsm.com
Vendor Details
Company Name
Codenica
Founded
2005
Country
Poland
Website
codenica.com
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Product Features
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
