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Description
Businesses that excel in providing an omnichannel experience manage to keep 89% of their clientele. Engage in real-time dialogues with customers where they are most comfortable to enhance their journey, ultimately leading to better brand perception and higher retention rates. Remarkably, 99% of consumers tend to stay loyal when their issues are addressed on the first attempt. Equip your representatives with a Unified Agent Workspace along with effective tools to revolutionize the customer experience. Agents can see customers' intentions even while they are still typing, which allows for quicker assistance. A collection of pre-set responses to frequently asked questions significantly reduces the time agents spend on each inquiry. Additionally, agents can add notes during conversations for future reference. Organize discussions with multiple tags for easy retrieval later and wrap up efficiently with quick summary calls. Ensuring that no customer is left waiting is crucial. Continue to generate leads, whether your agents are actively online or not. Enhance conversion rates by making past interaction details visible on a single screen, streamlining the process even further. This comprehensive approach ensures a seamless experience for both your agents and customers.
Description
Enhance your engagement with potential clients and streamline lead generation through the use of conversational chatbots. By offering tailored suggestions during critical moments, conversions can be significantly boosted. A seamless and consistent support experience leads to higher levels of customer satisfaction. Our extensive conversational AI bot marketplace features a variety of pre-configured enterprise chatbots designed for various sectors, including banking, insurance, retail, healthcare, telecom, hospitality, and more. We create comprehensive conversational AI solutions aimed at assisting contemporary businesses in tackling significant challenges related to customer acquisition, retention, and support. As the landscape evolves, Senseforth.ai is at the forefront of this transformation. We envision a future in which conversational AI and chatbots serve as powerful tools for innovation and enhancement. Our commitment is to foster an environment where every organization leverages this groundbreaking technology to facilitate engaging and impactful dialogues with their customers, employees, and all relevant stakeholders, thus paving the way for a more connected world.
API Access
Has API
API Access
Has API
Integrations
WhatsApp
Amazon Web Services (AWS)
Azure NetApp Files
Cisco AnyConnect
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Freshdesk
Genesys Cloud CX
Integrations
WhatsApp
Amazon Web Services (AWS)
Azure NetApp Files
Cisco AnyConnect
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Freshdesk
Genesys Cloud CX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NovelVox
Founded
2008
Country
United States
Website
www.cxinfinity.com/features/
Vendor Details
Company Name
Senseforth.ai
Founded
2012
Country
India
Website
www.senseforth.ai/
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
