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Description
Conduit is an advanced AI platform designed to create, implement, and oversee conversational agents that assist with customer service and sales across various mediums, including text, voice, email, chat, and SMS, all while consolidating interactions into a cohesive thread. This platform enables the orchestration of complex multi-step conversational workflows and facilitates integration with external tools and knowledge repositories, ensuring that agents adhere to standard operating procedures and data regulations. When conversations surpass the AI's capabilities, they are seamlessly directed to a centralized inbox where human agents can step in, provide training, and enhance the AI's performance over time. Additionally, Conduit features an intuitive no-code or low-code workflow builder, along with comprehensive reporting tools and insights for performance monitoring, as well as multi-channel connectivity options such as Twilio, Shopify, and Slack. It also supports voice AI functionalities, which include call handling, knowledge base synchronization, access to custom tools, and maintaining real-time contextual awareness. Tailored for enterprise needs, the platform comes equipped with essential features like compliance with policies, stress testing, and robust security measures to protect sensitive data. Ultimately, Conduit empowers organizations to streamline their customer interactions while continuously improving the efficiency of their conversational agents.
Description
Trace is a sophisticated workflow automation platform that effectively analyzes and maps your current business processes by integrating with tools such as Slack, Jira, and Notion, creating a cohesive view of data, activities, and users. The platform enables users to visualize, design, and replicate complex workflows through a selection of community-curated templates or tailored paths they create themselves. After workflows are defined, Trace intelligently delegates repetitive or routine tasks—whether they require human intervention or can be executed by AI—to the appropriate agent, ensuring that you maintain oversight, permissions, and complete audit logs throughout the process. Additionally, it offers chat, search, and API interfaces for interacting with tasks, as well as high-context knowledge indexing that spans your organization, facilitating smooth transitions between various projects or teams using dedicated workspaces. By combining these functionalities, Trace empowers organizations to automate mundane tasks without altering their existing workflows, thereby enhancing productivity by seamlessly coordinating both AI and human agents across various tasks. Ultimately, this comprehensive approach not only streamlines operations but also fosters a more efficient work environment.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Drive
Notion
Slack
Airbnb
Asana
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira
Integrations
Gmail
Google Drive
Notion
Slack
Airbnb
Asana
Google Calendar
HubSpot CRM
HubSpot Customer Platform
Jira
Pricing Details
$500 per month
Free Trial
Free Version
Pricing Details
$45 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Conduit AI
Country
United States
Website
www.conduit.ai/
Vendor Details
Company Name
Trace
Founded
2025
Country
United States
Website
www.trace.so/
