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Average Ratings 0 Ratings
Description
The emergence of hyper-connectivity and digital convergence is transforming the environment for both customers and businesses that offer communications and digital services tailored to modern lifestyles. Service providers are under mounting pressure to accelerate the launch of new offerings and consistently innovate while reducing costs to maintain their competitive edge in this rapidly evolving market. This challenge is prevalent across the entire industry, but it poses a particularly significant hurdle for smaller regional operators who, despite having a dedicated customer base, struggle with limited resources and face intensifying competition from larger Tier 1 players. To thrive, these providers must prioritize delivering superior customer experiences, which include real-time balance management and notifications, support for multi-channel ordering and customer service, as well as robust self-service options accessible via web and mobile devices. Ultimately, adapting to these demands is crucial for their survival and growth in an increasingly digital world.
Description
The Mavenir Digital Enablement (MDE) platform empowers Communication Service Providers (CSPs) to innovate without constraints, swiftly adapt to market changes, and effectively capitalize on new business models associated with 5G technology. This advanced, cloud-native digital Business Support System (BSS) facilitates the effortless creation of new 5G digital services and aids in the transformation of existing networks by incorporating essential charging and mediation capabilities, while also providing the tools to craft a digital marketplace that integrates products and services from various industries into cohesive offerings. MDE leverages a MACH (Microservice, API First, Cloud Native, and Headless frontends) architecture, allowing it to function as a full-fledged BSS or as a supplementary digital overlay to existing legacy systems, thus ensuring minimal risk and disruption during implementation. By utilizing BSS digital overlay solutions, CSPs can significantly enhance their profitability in the evolving landscape of 5G. Moreover, this flexibility not only streamlines operations but also enriches customer experiences, positioning CSPs for greater success in a competitive market.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Capgemini
Country
Switzerland
Website
www.capgemini.com/ch-en/service/telecoms/convergent-business-support-systems/
Vendor Details
Company Name
Mavenir
Country
United States
Website
www.mavenir.com/portfolio/mavapps/mavenir-digital-enablement-bss/