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Description
Fundamento serves as a voice automation platform powered by AI, tailored for lenders aiming to enhance borrower engagement throughout the loan journey. The system employs AI voice agents capable of managing intricate customer dialogues while ensuring compliance and delivering high-quality service on a large scale. By centralizing borrower interactions from both calls and chats, it offers a cohesive view of customer experiences and pinpoints areas of friction that may affect performance. Utilizing predictive analytics, Fundamento identifies early warning signs like payment difficulties or intentions to refinance, thereby facilitating proactive measures that can enhance repayment rates and bolster portfolio health. Furthermore, it maintains context across various stages of the loan lifecycle, allowing borrowers to avoid repeating information and fostering seamless, personalized interactions that boost resolution rates and overall customer satisfaction. This innovative approach not only streamlines communication but also strengthens the relationship between lenders and borrowers, creating a more efficient lending process.
Description
Moso offers Brokers and Loan Originators tailored websites, online application creation, rate notifications, a borrower portal, a CRM system, and a cloud-based document management solution, all at a competitive cost. As a Broker, you benefit from having a dedicated website to connect with clients and generate new leads. In under five minutes, borrowers can complete online applications and upload necessary documents directly to you. They are also provided with accounts to modify applications, submit additional documents, and maintain communication with you throughout the loan process. You can create personalized mailing lists and send targeted emails to borrowers for special occasions like birthdays, holidays, and loan anniversaries, enhancing client engagement. Additionally, both borrowers and Mortgage Loan Originators can set up alerts for scheduled or immediate notifications. The cloud-based document management system facilitates online tracking, organization, and storage of important documents. Furthermore, borrowers and MLOs have access to real-time, personalized quotes featuring competitive rates from leading lenders, ensuring they get the best possible deals. This comprehensive suite of tools not only streamlines the lending process but also improves customer satisfaction and retention.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fundamento
Founded
2020
Country
United States
Website
fundamento.ai/
Vendor Details
Company Name
Moso Software
Founded
2016
Country
United States
Website
www.moso.com
Product Features
Product Features
Mortgage and Loans
Amortization Schedule
Client Database
Closing Documents
Commercial Mortgages
Contact Management
Credit Reporting
Customer Statements
Document Management
Electronic Applications
Government Loans
Loan Origination
Loan Servicing
Pipeline Management
Pre-Qualification
Refinance Management
Residential Mortgages
