Average Ratings 13 Ratings

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Remote Desktop Manager (RDM) consolidates over 50 remote connection types—like RDP (Remote Desktop Protocol), SSH (Secure Shell), and VPNs (Virtual Private Network)—into a single, secure interface. Teams can manage credentials, launch sessions, and monitor access with built-in role-based access control (RBAC) and logging. Add the Remote Connection & IT Management package to pair RDM with Gateway, Hub (SaaS) or Server (on-prem) for just-in-time access, centralized vaulting, and full session oversight.

Description

Visual Assistance is an online customer support software that allows real-time screen sharing and video collaboration. Users can invite customers quickly to sessions via SMS and email. Agents can visually troubleshoot problems using live camera streaming on mobile devices. Voice chat speeds up resolutions by allowing natural conversations. Both parties can highlight details in images using annotation tools. A dashboard gives insights into resource usage, allowing for better resource optimization. The main benefits are a quick session start, an intuitive interface with strong security, quicker issue resolution and reduced onsite visits. Use cases include remote support, installation guidance and inspections, as well as training.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AnyDesk
Azure Virtual Desktop
BeyondTrust Password Safe
Bitwarden
Cerby
CyberArk Privileged Access Manager
Delinea Secret Server
Devolutions Gateway
Google Workspace
HashiCorp Vault
Keeper
Lansweeper
LastPass
N‑able Passportal
One Identity
RoboForm
RustDesk
SupRemo Remote Desktop
TeamViewer
Windows Admin Center

Integrations

AnyDesk
Azure Virtual Desktop
BeyondTrust Password Safe
Bitwarden
Cerby
CyberArk Privileged Access Manager
Delinea Secret Server
Devolutions Gateway
Google Workspace
HashiCorp Vault
Keeper
Lansweeper
LastPass
N‑able Passportal
One Identity
RoboForm
RustDesk
SupRemo Remote Desktop
TeamViewer
Windows Admin Center

Pricing Details

$30/month/user
Free Trial
Free Version

Pricing Details

$50/month/5 users
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Devolutions

Founded

2004

Country

Canada

Website

devolutions.net/remote-desktop-manager

Vendor Details

Company Name

OptimaTech Limited

Founded

2023

Country

New Zealand

Website

www.optimatech.co.nz/

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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