QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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MobiOffice (formerly OfficeSuite)
MobiOffice (formerly OfficeSuite) is an easy-to-use office suite alternative, used by over 250 million users across 195 countries. Available on Windows, Android, iOS, and macOS, MobiOffice includes MobiDocs, MobiSheets, and MobiSlides.
MobiOffice helps you manage text documents, spreadsheets, and presentations with ease. It's compatible with all major file formats including Microsoft Office (DOCX, ODT, PPTX), Google (Docs, Sheets, Slides), Apple iWork, and more.
Explore each component:
MobiDocs: Create and modify documents with comprehensive formatting options.
MobiSheets: Simplify data management and analysis to visualize insights and generate reports effortlessly.
MobiSlides: Craft impressive presentations with customizable templates and multimedia capabilities.
MobiOffice integrates with MobiDrive, MobiSystems’ cloud storage solution for easy document saving and synchronization. Try it free for 7 days to see how this office suite meets your needs.
Optimized for all major platforms, MobiOffice’s components - MobiDocs, MobiSheets, and MobiSlides - are available as a complete suite or as standalone apps on Windows, delivering tailored and affordable solutions that suit individual needs.
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Siberson Veriket Data Classification
Siberson Veriket Data Classification is a cutting-edge platform driven by artificial intelligence that assists businesses in effectively classifying, labeling, and safeguarding sensitive data throughout various environments, including Microsoft 365, Google Workspace, Zimbra, endpoints, emails, file servers, and other business documents. By integrating user input, policy-driven approaches, and AI capabilities, it enhances the precision of labeling, fortifies data governance, and minimizes the risk of exposing sensitive information. Veriket offers a range of customizable classification levels, employs metadata for labeling, incorporates document and screen watermarking, provides guided classification forms, and enables centralized policy oversight. Designed specifically for enterprises and industries with regulatory demands, it empowers security and compliance teams to standardize how information is managed, adhere to privacy and regulatory standards, and improve the overall effectiveness of data loss prevention and comprehensive information protection measures. Furthermore, this platform not only simplifies the classification process but also enhances organizational resilience against data breaches and compliance violations.
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Titus Classification Suite
Meeting the demands of various new global data privacy laws and regulations is crucial for robust cybersecurity, and initiating data classification is the foundational step in establishing an effective data protection strategy. The suite of Titus Classification products offers vital resources that provide clear guidance to both personnel and regulations regarding which data must be safeguarded and the appropriate methods for its management. You can oversee and secure your data using the most adaptable and customizable classification metadata schema available in the industry. By giving your data context, you enable both individuals and automated systems to comprehend the proper handling of the information. It acts as a classification and policy enforcement mechanism, ensuring that every Microsoft Office document is appropriately classified before it can be saved, printed, or emailed. Additionally, every email must receive classification and protective marking before dispatch. Users can classify and secure any file type with just a few clicks in Microsoft Windows Explorer, significantly enhancing the protection of your organization. This streamlined process not only simplifies compliance but also fosters a culture of data awareness and responsibility among employees.
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