Complyr Description

Complyr is a sophisticated complaint management solution tailored for regulated entities seeking improved workflows, enhanced oversight, and robust documentation of complaints. Developed by seasoned experts in complaint resolution, this software enables organizations to abandon the inefficiencies of spreadsheets, shared email accounts, and manual processes.

The platform offers a range of features, including structured case management, customizable workflows, secure communication through case portals, document uploads, comprehensive audit trails, and effective reporting tools for management oversight. With all complaint-related history, messages, evidence, actions, and decisions consolidated into a single case file, teams can operate more efficiently while leaders can identify potential issues at an earlier stage.

Complyr is specifically crafted for sectors regulated in the UK, such as financial services, insurance, and motor finance, as well as other industries where it is crucial to manage complaints in a fair, consistent manner with thorough record-keeping practices. This tailored approach not only streamlines the complaint resolution process but also enhances overall compliance and accountability within these organizations.

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Pricing

Pricing Starts At:
£147/mth/3 users/Standard Plan
Pricing Information:
£445/mth/5 users/Professional Plan
Free Trial:
Yes

Integrations

API:
Yes, Complyr has an API
No Integrations at this time

Reviews

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Company Details

Company:
Complyr
Year Founded:
2023
Headquarters:
United Kingdom
Website:
www.complyr.co.uk
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Media

Complaint case management software built for regulated complaint teams See how Complyr helps complaint teams manage cases, keep evidence together, track progress, reduce manual admin, and maintain clearer oversight from first contact through to resolution. Built by complaint leaders for regulated teams that need faster, fairer, more consistent complaint handling.

Complaint case management software built for regulated complaint teams See how Complyr helps complaint teams manage cases, keep evidence together, track progress, reduce manual admin, and maintain clearer oversight from first contact through to resolution. Built by complaint leaders for regulated teams that need faster, fairer, more consistent complaint handling.

Complaint case management software built for regulated complaint teams See how Complyr helps complaint teams manage cases, keep evidence together, track progress, reduce manual admin, and maintain clearer oversight from first contact through to resolution. Built by complaint leaders for regulated teams that need faster, fairer, more consistent complaint handling. Configurable complaint workflows built around your process See how Complyr helps regulated complaint teams create structured workflows, set clear actions, manage deadlines, and keep cases moving without relying on spreadsheets or workaround processes. Workflows can be configured without developer support, helping teams adapt quickly while maintaining consistency, oversight, and fair outcomes. Secure case portal for clearer complaint communication See how Complyr’s secure case portal helps regulated complaint teams keep messages, documents, updates, and evidence linked to the case. Customers and parties attached to the case can share information safely, reducing inbox chasing, missed updates, and manual admin while giving handlers a clearer view of what’s happened. Complaint analytics and reporting for better oversight See how Complyr helps regulated complaint teams turn case data into clearer insight. Track volumes, deadlines, outcomes, root causes, trends, and team performance without relying on manual spreadsheets. Built to support better management information, faster reporting, and stronger oversight across the complaint handling process.
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

Complyr Features and Options

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Complyr User Reviews

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