ConSol CM/Helpdesk Description
ConSol CM/Helpdesk provides efficient IT support for employees and customers, made in Germany. CM/Helpdesk allows for quick solutions - whether partially automated or manually – to all incidents and requests.
All incoming inquiries (email, web form, or self-service portal) are automatically recorded. They are forwarded to the appropriate processor at the 1st, 2nd, or other specialist teams using integrated workflow logic. To help you quickly find the right solution, there are FAQs and suggested solutions.
Integrated change management allows for the creation and tracking simple and complex changes. Major errors can be eliminated by problem management.
The best part is that all data structures and processes can be modified to meet your specific needs.
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Pricing
Pricing Starts At:
€ 69,00/month/user
Pricing Information:
The minimum number of the Cloud Starter version is 3 concurrent users.
Alternatively we offer license purchases.
Alternatively we offer license purchases.
Free Trial:
Yes
Company Details
Company:
ConSol Consulting & Solutions Software GmbH
Year Founded:
1984
Headquarters:
Germany
Website:
cm.consol.de/software/helpdesk/
Media
Incident Management
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support
ConSol CM/Helpdesk Features and Options
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Service Desk Software
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
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