Helply Description

Helply serves as an AI-driven customer support platform designed to automate basic helpdesk operations, effectively manage common inquiries from start to finish, and lessen the overall support workload without the need to overhaul existing frameworks. The platform learns continuously from your support tickets, knowledge base articles, and other internal documents, enhancing its precision as it evolves over time, while also boasting compatibility with well-known help desk software such as Zendesk, Groove, Freshdesk, and Help Scout. In addition to providing answers, Helply offers advanced functionalities by performing tangible “Actions,” which include checking order statuses, retrieving invoice or account information, adjusting settings, sending emails, initiating workflows through API calls, and assisting customers through complex support processes. The platform also features a customizable agent persona, adjustable tone, escalation protocols, intelligent routing, conversation analytics, and a Gap Finder tool that pinpoints outdated or absent help resources, thereby enhancing your knowledge base. With its comprehensive capabilities, Helply not only streamlines the customer support experience but also ensures that the support team can focus on more complex tasks that require human intervention.

Pricing

Pricing Starts At:
$32 per month
Free Version:
Yes

Integrations

API:
Yes, Helply has an API

Reviews

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Company Details

Company:
Helply
Headquarters:
United States
Website:
helply.com

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Live Rep (24/7)
Online Support

Helply Features and Options

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