Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Retell AI
Retell AI is a cutting-edge platform designed to empower organizations in the development, testing, deployment, and oversight of AI-driven voice agents, enhancing customer engagement effortlessly. It boasts functionalities such as call transfers, appointment management, and seamless knowledge base integration, enabling the generation of realistic conversations with little delay. The platform is compatible with multiple telephony systems and features multilingual support, positioning it as an ideal solution for international businesses. Retell AI's scalable architecture guarantees dependable performance, adeptly managing significant call volumes. Furthermore, it offers extensive monitoring tools to assess call effectiveness and user sentiment, encouraging ongoing enhancements of voice agents while fostering a better understanding of customer needs. This comprehensive approach ensures that businesses can adapt and thrive in a rapidly changing digital landscape.
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Gemini Audio
Gemini Audio comprises a suite of sophisticated real-time audio models built on the innovative Gemini architecture, specifically crafted to facilitate natural and fluid voice interactions and dynamic audio generation using straightforward language prompts. This technology fosters immersive conversational experiences, allowing users to engage in speaking, listening, and interacting with AI in a continuous manner, seamlessly merging understanding, reasoning, and audio-based response generation. It possesses the dual capability of analyzing and creating audio, which empowers a range of applications including speech-to-text transcription, translation, speaker identification, emotion detection, and in-depth audio content analysis. Optimized for low-latency, real-time scenarios, these models are particularly well-suited for live assistants, voice agents, and interactive systems that necessitate ongoing, multi-turn dialogues. Furthermore, Gemini Audio incorporates advanced functionalities like function calling, enabling the model to activate external tools while integrating real-time data into its responses, thereby enhancing its versatility and effectiveness in diverse applications. This innovative approach not only streamlines user interaction but also enriches the overall experience with AI-driven audio technology.
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