Menulog Description

Menulog stands as the premier food delivery service in Australia and New Zealand, boasting an extensive selection of restaurants and diverse cuisines available to its users. Through its website and mobile applications, Menulog connects over 3 million active customers to more than 25,000 local eateries. With the ability to deliver over 90 varied cuisines to upwards of 87% of the population that can be served, Menulog leverages its network of restaurant partnerships to ensure convenience and variety. As a subsidiary of the global online food delivery giant Just Eat Takeaway.com, Menulog is committed to fostering growth for countless local restaurants, regardless of size. Restaurants collaborating with Menulog gain access to a vast customer base, innovative technology solutions, and substantial marketing investments, complemented by round-the-clock support. This supportive framework not only enhances restaurant visibility but also enriches the dining experience for Australians and New Zealanders alike. Menulog's enduring dedication to empowering local restaurants has made it a vital player in the food delivery landscape of the region.

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Pricing

Free Version:
Yes

Integrations

View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
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Company Details

Company:
Menulog
Year Founded:
2006
Headquarters:
Australia
Website:
www.menulog.com.au

Media

Play Video Menulog Screenshot 1 Menulog Screenshot 2 Menulog Screenshot 3 Menulog Screenshot 4 Menulog Screenshot 5 Menulog Screenshot 6
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Live Training (Online)
Customer Support
Online Support

Menulog Features and Options

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Menulog User Reviews

Write a Review
  • Name: Lanny D.
    Job Title: Finance adviser and insurance broker
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Improvements to be made

    Date: Jul 07 2021

    Summary: Menulog has competition with the likes of DoorDash and Uber Eats, they each have their cons and pros but what stands out for Menulog compared to the two others is that the food is delivered much faster and ordering is much easier.

    Positive: The delivery time was efficient and fast, food came freshly cooked and delivery was correct and sufficient.

    Negative: If there is missing items or poor quality food or items were not edible it took way too long for customer assist to respond and provide a refund. Also Menulog does not have an app it would be good if they had an app to order from.

    Read More...
  • Name: Mosese U.
    Job Title: Employment
    Length of product use: 1-2 Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    STAY WELL AWAY FROM MENULOG

    Date: Feb 14 2023

    Summary: $#*! show through and through. Rating is way below 1.

    Positive: A big fat zero.

    Negative: Misrepresentation of timing on app, no ability to check when order is late, u get placed on a chat and they will keep queuing you straight to the back so u don't end up resolving your issue. Then they will close the chat window so you end up starting all over again with a new chat and on a long queue. They are NOT even remotely interested in helping you, or resolve an issue that is categorically their fault. In my case, order didn't come for over 2 hrs, attempts to cancel was like pulling teeth, after well over 2 hrs and ignoring my requests to cancel and get a refund, they said order was delivered...well guess what no order was delivered and it's now 41 minutes after they notified.

    Read More...
  • Name: Andrew B.
    Job Title: Builder
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Rip offs

    Date: Apr 07 2022

    Summary: Worse service and rip off food service out there you will not receive what you pay for and they don't care about stealing money from unaware customers.

    Positive: Don't use this service you will pay for food that is never delivered. Also they will make it very difficult to try and even get a refund. This business is a thief. Never ever am I ordering food through Menulog as I have twice now and both times only half my order arrived. And it's Nelly impossible to contact anyone with Menulog and the restaurant when contacted just said sorry there is nothing they could do to help. Again do not use this service you will be ripped off and these parasites should not be in business.

    Negative: That twice only half what I payed for was delivered. And no help from this rip off service.

    Read More...
  • Name: Adrian J.
    Job Title: Worker
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    3 orders in a row were terrible. Avoid Menulog just order direct with the restaurant.

    Date: Aug 02 2021

    Summary: Disgraceful, terrible, poor service, not satisfied, really really really really really really crappy.

    Positive: Nothing, there is nothing nice to say about them at all. You should order through the restaurant directly so the profits stay with them.

    Negative: Order #1 - Drink didn’t arrive with the food, no refund offered.
    Order #2 - Terrible food and service
    Order#3 - Menulog stated 30 minute delivery, it took nearly 2 hours, food was cold, the app said the food had been delivered and I couldn’t speak to anyone at the restaurant or Menulog directly. Finally when I did speak to them on their cut line, they promised to email me and sort it out, they didn’t.

    I’ve now deleted the app. I’ll go direct with the restaurant like we all should.

    Read More...
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