Microsoft 365 Copilot Chat Description
Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.
Microsoft 365 Copilot Chat Alternatives
Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Robin by Atera
Robin by Atera is an autonomous IT support solution that helps organizations resolve device and cloud-related issues automatically. The system functions as an AI-powered IT agent capable of handling support requests from employees across communication channels such as Slack, Microsoft Teams, email, and service portals. Robin analyzes incoming requests, verifies user identity through integrations with systems like Okta, Azure AD, or Google Workspace, and collects the necessary technical data to diagnose the issue. The platform can perform actions directly on endpoints, including installing applications, restarting devices, managing updates, resolving network issues, and troubleshooting system performance problems. Robin is designed to take full ownership of support incidents, investigating the problem, applying approved fixes, confirming resolution, and closing the ticket. The system continuously learns from previous incidents and outcomes, improving its ability to resolve future issues automatically. Through integrations with IT service management platforms and internal tools, Robin can execute workflows securely across an organization’s technology stack. By automating common IT support tasks, Robin helps reduce ticket backlogs, improve employee productivity, and minimize the need for additional IT staff.
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Microsoft 365 Copilot
Introducing Microsoft 365 Copilot — your innovative partner in productivity. This remarkable tool harnesses the capabilities of advanced language models alongside your data from the Microsoft Graph and various Microsoft 365 applications, transforming your written input into an unparalleled productivity asset.
Copilot seamlessly integrates into Microsoft 365 in two distinct manners. It collaborates with you within the familiar Microsoft 365 applications you utilize daily — including Word, Excel, PowerPoint, Outlook, Teams, and more — to stimulate creativity, enhance productivity, and elevate your skill set. Additionally, we are excited to unveil a completely new feature: Business Chat. This feature operates across the advanced language model, the suite of Microsoft 365 apps, and your personal data — encompassing your calendar, emails, chats, documents, meetings, and contacts — enabling you to accomplish tasks previously thought impossible. You can interact with it using natural language commands, such as “Update my team on the changes made to the product strategy,” and it will create a comprehensive status report synthesizing information from the morning’s meetings, emails, and chat discussions. With these advancements, the potential for streamlined communication and collaboration has never been greater.
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Intercom
Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.
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Pricing
Pricing Starts At:
Free
Pricing Information:
Free plus consumption costs
Free Version:
Yes
Integrations
Company Details
Company:
Microsoft
Year Founded:
1975
Headquarters:
United States
Website:
microsoft.com
Media
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Customer Support
Online Support
Microsoft 365 Copilot Chat Features and Options
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