Alternatives to Plannam

Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.

Global, award-winning contact center compliance and workforce optimization solutions. Compliance recording can help protect your company against theft, litigation, and fines. Eleveo provides coverage for all your needs, from voice calls to land mobile radios. To ensure compliance, you can anonymize or remove details from data. Archive data based on configurable rules or automatic categorization. Monitor your teams' voice interactions with customers. Audit logging of every system action, with simplified extracts for compliance review. Support, sales and back-office business transactions are crucial. You can protect your interests by recording everything in one place. Since decades, we have been recording voice conversations. Our solutions are trusted all over the globe.

NiCE CXone Mpower is a comprehensive AI platform built to transform customer experience operations. It brings together automation, agentic AI, analytics, and orchestration into one unified CX solution. The platform is designed to move organizations from reactive service to proactive, AI-driven engagement. AI agents handle customer intents end to end, reducing effort for both customers and agents. NiCE synthesizes real customer conversations to identify high-impact automation opportunities. Its cloud-native architecture supports scalability, reliability, and enterprise-grade security. Businesses can integrate their existing tools using low-code and no-code capabilities. Real-time and historical insights help leaders make faster, data-driven decisions. The platform supports voice, digital, and self-service channels with AI-enhanced interactions. NiCE CXone Mpower enables organizations to deliver consistent, high-quality experiences at scale.

Experience an all-in-one cloud-based workforce management software, built for Australian businesses. foundU gives managers one system to onboard, schedule and pay their workforce with confidence. foundU offers simple employee onboarding to help you create a strong employee experience. Enable staff to provide the information, policy acknowledgements, qualifications and availability you need. Create multiple onboarding journeys customisable by position, setting requirements and conditions as you need. foundU helps drive efficiency and profitability from a single screen. Generate schedules in seconds. Schedule the most appropriate, available people for each shift, while monitoring your wage cost in real-time. Use analytics to optimise costs and resources. Share staff across venues, share schedules via the employee app, make adjustments and swap shifts in a snap, and more. foundU eases the burden of compliance with its native payroll system. See your platform automatically pay the right amount, make the correct deductions and eliminate hours of admin. Reduce end-of-year stress with STP compliance and workflows. Get ongoing support around the latest award information in easy-to-understand formats. Visit our website to book

Intradiem is the only workforce management solution that guarantees results and improves customer service. Our technology acts as an automated manager for the call center, with rules that are triggered in real time by actual center conditions. Our technology powers over 1.2 billion automated tasks annually and has saved our customers more than $160 million over the past two years.

Everything in one place, not just a single solution for all. Are you overwhelmed by numerous systems and procedures for employee management? The combination of manual data input, excessive payroll paperwork, and insufficient system integration leads to a decline in productivity and an increase in compliance mistakes. ADP Workforce Now offers a comprehensive cloud-based HR management platform that allows you to efficiently oversee all your HR needs—including payroll, workforce management, talent acquisition, and benefits—while providing valuable insights across these functions. You can process payroll swiftly and accurately, and give your employees easy access to their information anytime and anywhere. ADP Workforce Now® Payroll stands out as a top-tier, cost-effective solution that simplifies payroll and tax filing. It is specifically designed to assist you in meeting compliance requirements and is adaptable as your business expands. Explore how ADP Workforce Now can empower your organization to streamline payroll processes effectively. With this innovative platform, you can enhance overall efficiency and employee satisfaction.

WorkforceHub, the small business solution that is instantly useful and delightfully easy to use for tracking time, scheduling, and hiring, is the perfect solution. It grows with your business while providing the features that are essential to an organization. It is designed, priced, and tailored for small business employers. The integrated solution provides employees with features such as employee self-service and PTO tracking to improve employee experience. The solution helps create high-performing teams by tracking applicants and onboarding new employees. Reduce workforce management complexity through seamless time and attendance, employee scheduling, geofencing and more. WorkforceHub is able to connect to existing systems, allowing for the addition of new functionality over time. Radially flexible and empowering.

We are confident that by providing a distinctive, adaptable, and responsive platform, particularly as a Field Service Management solution, you will be able to achieve the highest level of customer service possible. This all-encompassing platform streamlines the handling of incoming calls, facilitates online support, enables chat, SMS, self-service application synchronization, emails, and social media integration for comprehensive customer management. It also features multi-platform mobile applications designed to oversee your field workforce effectively. This empowers your mobile team to receive, queue, schedule, complete, update, and notify regarding their job orders while on the go. With iTouchVision’s Service Desk Solution, you can achieve seamless life-cycle management of service requests and tasks. Additionally, all back-office operations can be organized and managed through effortless, automated administrative workflows. While our highly customizable platform can cater to most of your business requirements, a ready-made solution is unlikely to fully align with your specific processes. In cases where our platform does not fully satisfy your needs, we are dedicated to collaborating with you to find suitable alternatives.

Orgvue transforms the interaction between individuals and business data, creating a dynamic and visually engaging experience for organizational design and workforce planning. With a comprehensive solution for every design and planning issue, Orgvue ensures that your organization is equipped with the right talent in optimal positions at critical times, effectively narrowing the gap between workforce supply and demand. The process of organizational design is not static but rather a continuous cycle of enhancement, benefiting from top-tier methodologies consolidated on a single platform. By integrating software as a service (SaaS) with expert advisory services, Orgvue enables you to identify your target workforce needs and address discrepancies between supply and demand efficiently. As the world evolves, Orgvue empowers you to adapt your organization's structure, size, and capabilities in response to these changes. Choose Orgvue as your workforce planning platform to realize the value you’ve committed to delivering. Additionally, with Orgvue, you can navigate the complexities of workforce management with greater agility and foresight.

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

Enhance your workforce engagement and boost contact center efficiency without raising expenses. Aspect Workforce, previously known as Alvaria Workforce & Aspect Workforce Management, equips your organization with essential tools to optimize performance, monitor progress, enhance agent capabilities, and minimize turnover rates. Beginning with our industry-leading workforce optimization features, the WEM Suite incorporates employee-focused elements like gamification to enrich the agent experience. This powerful integration results in a comprehensive workforce engagement solution unmatched in the industry. By utilizing Aspect Workforce, your contact center can leverage technology effectively, accommodating teams whether they are on-site, remote, or working from home. Select the necessary resources from our WEM offerings to foster superior customer interactions, elevate customer satisfaction, and cultivate a more engaged workforce—all while keeping operational costs low. Investing in these solutions sets the stage for long-term success and sustainability in your contact center operations.

Learn about the workforce management solution that has the highest customer satisfaction ratings. WFM is made simple. This powerful workforce management software will improve both the employee and customer experience, while helping your company achieve its goals. We've reimagined the way to make WFM easy to use in a complex environment. You can be confident that the right people will be scheduled at the right times and the focus will remain on the needs of your customers. We've simplified the interface without removing features that you rely on. Our modern cloud-based interface has been optimized to make common tasks easier. We know how important it is to have an intuitive and familiar interface. Our seamless interface provides all the features you need, while providing an enhanced experience. Are you ready to have streamlined visualizations, which allow managers to see everything they need without having to switch screens?

Rotageek assists businesses in accurately predicting and meeting demand using data-driven tech. Rotageek also helps them to schedule staff efficiently and fairly. Rotageek uses machine learning and personalised algorithms to spot patterns that might otherwise go unnoticed. This is how Rotageek offers best-in-class workforce management and business forecasting.

Feeling overwhelmed by creating your shifts in Excel but hesitant to invest in a complex and costly system? Smartplan offers a comprehensive solution at an affordable price, featuring user-friendly shift scheduling, seamless communication, easy shift swapping, a time clock, salary tracking, and free mobile apps, among other functionalities. With our intuitive and adaptable tool, you can effortlessly design, share, and modify staff schedules while ensuring you’re always updated on any changes. Your employees can access their shifts directly on their mobile devices, and you can manage shift swaps conveniently using our apps available for both Android and iPhone. Gain a complete overview of your staff's scheduled versus actual work hours, starting with the essential planning phase that identifies and meets staffing needs. Smartplan simplifies the entire process, equipping you with the necessary tools for effective shift management through an easy-to-navigate platform. Additionally, our smart template system allows you to create schedules with recurring patterns, significantly reducing the time spent on planning. This way, you can focus more on your team and less on administrative tasks.

Vantage Point, Pipkins' top enterprise workforce management product (EWM), features comprehensive scheduling, forecasting and planning functionality for enterprise-wide, multi-site, contact centre workforce management (WFM), and performance management. Pipkins understands that every contact is important to us. Vantage Point handles all contact that comes into organizations. This includes calls, chats, text messages, e-mails, and back office work items. Pipkins uses our state-of the-art algorithms, which were developed by Dr. James Pipkins. Vantage Point is the most accurate forecasting software on the market. This allows companies to solve complex operational problems in today's multi-faceted, multi-channel workforce management environment. Vantage Point provides organizations with a proven WFM solution that can automate processes and reduce costs.

Mosaic, an AI-powered resource management and workforce management solution, increases productivity and profitability. It integrates with most financial and project management software to automatically collect data and show who is doing what and when. The software allows teams to accurately forecast and bill, manage their capacity effectively, and plan their workloads. Mosaic helps organizations get rid of clunky spreadsheets. It gives them the real big picture. Get started today with a 30-day free trial.

AgentTime™ is a user-friendly and cost-effective software solution designed for managing call center staffing. With the capabilities of AgentTime, users can seamlessly import their anticipated call volumes and average call durations segmented by time intervals. The software then generates optimal weekly schedules tailored for various groups of agents. Included in AgentTime are Portage’s advanced Call Center Designer and SimACD staffing tools, which work together to identify the ideal number of agents needed for each time segment throughout the week. The Call Center Designer employs well-established Erlang-C formulas to forecast staffing needs and other key performance metrics for every period of the workday. Following this, SimACD fine-tunes those projections, enabling users to experiment with different agent counts in a simulated automatic call distributor (ACD) prior to finalizing the schedule. Plus, the software features an intuitive user interface that simplifies the process of crafting weekly schedules, making it accessible for managers at all levels. This streamlined approach not only enhances efficiency but also optimizes agent productivity and customer service outcomes.

Streamline intricate time and attendance operations using Mitrefinch, provided by Advance Systems. With over a million daily users and trusted by top brands, Mitrefinch serves as a comprehensive workforce management software. It features six distinct software modules, including time and attendance, absence management, employee self-service, HR management, mobile workforce, and workforce scheduling. Mitrefinch's Time and Attendance Systems deliver sophisticated solutions for cohesive employee attendance tracking. This system empowers business owners of mid-sized and large enterprises to seamlessly and accurately capture employee work hours at any location, enhancing operational efficiency and ensuring precise reporting. As a result, organizations can focus more on growth and employee satisfaction.

MyPass™, a multi-award winning technology company, empowers workers by allowing them to manage their training information and competency through a digital Skills Passport. MyPass™, a multi-award-winning technology company, simplifies the compliance management process in highly regulated industries. Our clients can reduce risk by gaining real-time access to compliance data and reduce back-office costs up to 70% by streamlining processes. We are building a global credentialing platform to reduce risk and save time in the workplace.

The WorkForce Suite by WorkForce Software is a cutting-edge, mobile-first, and cloud-driven solution designed for modern workforce management, boasting integrated features for employee communications and team collaboration. The WorkForce Suite is instrumental for multinational enterprises looking to streamline labor management, ensure compliance, enhance efficiency, and foster a workforce that is both highly motivated and adaptable. Offering a comprehensive package, the WorkForce Suite simplifies the management and enhancement of workforce operations, including tracking time and attendance, managing schedules for a varied workforce, projecting labor needs, overseeing absences and leaves, handling task assignments, analyzing workforce data, managing fatigue, providing a digital assistant for the workplace, facilitating employee self-services, organizing shift patterns, and improving employee interaction and cooperation, alongside capturing employee feedback and providing bite-sized training sessions.

OpenText Contact Center Analytics enables organizations to turn customer conversations into meaningful intelligence that drives improvement across service and operations. By collecting and analyzing data from calls, chats, emails, surveys, and social channels, the platform provides a complete, unified view of customer sentiment and behavior. Its AI capabilities surface trends, root causes, and emerging issues that may otherwise go unnoticed. Designed for enterprise-scale environments, it can seamlessly support tens of thousands of agents while maintaining high performance. The solution’s multilingual capabilities ensure insights are accessible across global teams. Built-in quality management features help leaders monitor interactions, evaluate agent performance, and enhance training programs. With decades of industry expertise behind it, OpenText delivers reliable analytics that accelerate decision-making. Overall, it empowers organizations to refine customer experience strategies using real-time, data-driven insights.

Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office. Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to: Balance employee flexibility with optimal staffing levels Measure and improve the quality of interactions Get rich insights into conversations across all engagement channels AI-powered real-time assistance for optimal outcomes Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.

Genesys Cloud EX stands out as a cutting-edge platform aimed at enhancing employee experiences within contact centers and organizations that prioritize customer interaction. By incorporating robust workforce engagement management (WEM) capabilities, it simplifies essential functions like scheduling, performance monitoring, and skill enhancement. Utilizing AI-powered insights, Genesys Cloud EX allows supervisors to pinpoint improvement opportunities while offering tailored coaching and growth experiences for employees. The platform fosters a culture of teamwork, openness, and support through its user-friendly dashboards and integrated communication features. Thanks to its cloud-based design, Genesys Cloud EX not only boosts organizational productivity and employee morale but also ensures the delivery of outstanding customer service, making it a crucial tool for modern businesses. Ultimately, the platform's focus on continuous development and engagement sets a new standard for employee and customer satisfaction.

No situation is too intricate, and no organization, regardless of its size, is beyond our reach. We possess the ideal solutions for every demand scenario, encompassing time tracking, traditional time management, user-friendly self-service options, mobile applications, comprehensive workforce planning, advanced scheduling techniques, and strategic capacity management, all available either in the cloud or on-site. Our commitment to workforce management is unwavering, and we engage with it tirelessly every single day. The European Court of Justice mandates that businesses systematically document employee working hours in a manner that is both legally compliant and robust. Our ATOSS Workforce Management solutions not only satisfy these requirements effortlessly but also provide numerous additional benefits. Indeed, features like flexible scheduling, preferred shift planning, and self-service portals enhance the experience for both employers and their staff. Interested in a quick evaluation to determine which workforce management solution fits your organization best? Take advantage of the ATOSS Solution Finder, where you'll discover valuable insights, and of course, we are more than happy to address any questions you may have. Our goal is to ensure that you find the perfect solution tailored to your specific needs.

OnShift, a brand under ShiftKey, offers advanced workforce management through state-of-the-art scheduling software designed for the modern workplace. Our cutting-edge workforce solutions create an environment that attracts and retains talent. Post-acute care facilities depend on OnShift's tools and services to minimize turnover, lower expenses, and enhance care quality. Talent acquisition: Revolutionize the dynamic between your organization and its workforce with our innovative software tailored specifically for senior care services. Experience significant reductions in turnover, lowered costs, and improved care quality and consistency. Workforce management: Ensure consistent staffing levels while cutting unnecessary expenses, all while fostering a healthy work-life balance for employees with our contemporary, mobile scheduling and workforce optimization solutions. Engagement & retention: Elevate employee engagement and retention rates through software that prioritizes the most critical asset of your organization—your workforce. Additionally, our solutions are designed to support organizations in creating a thriving culture that benefits both employees and clients alike.

Wenodo is a comprehensive digital platform built specifically for hospitality businesses such as restaurants, bars, hotels, pubs, and cafes. It combines cloud-based accounting, HR and payroll automation, workflow management, and powerful data analytics into one seamless system. Designed to enhance financial control and simplify employee management, Wenodo provides mobile-friendly tools for managing operations from anywhere. The software offers real-time reporting and dashboards that deliver actionable insights to improve decision-making and overall efficiency. Tailored to meet the unique challenges of the hospitality industry, Wenodo supports businesses of all sizes. Key Features & Benefits: Centralized employee data management Employee self-service portal Digital onboarding and document management Smart staff scheduling (Rota) Time and attendance tracking (QR code, geofencing, mobile app) Leave and absence management Integrated payroll processing Compliance management Advanced data security Mobile accessibility (iOS & Android apps) Pre-built third-party integrations

Smart Workforce is a comprehensive workforce-management software that offers managers real-time insight into staff performance, empowering them to make data-driven decisions and increase productivity. All essential information about shifts, employees and service areas can be conveniently consolidated on the dashboard. Smart Workforce's exclusive features are one of its key strengths. It is the only SaaS solution that provides BS7858 staff vetting, Automated control room management, Patrolling Management, and fundamental workforce management capabilities. Smart Workforce is a comprehensive solution that caters to diverse workforce management requirements, ensuring compliance, efficiency, and employee wellbeing.

SmartPeople by SmartOffice is a comprehensive HR solution designed for organizations of any scale. It simplifies a variety of HR functions—ranging from employee management and payroll to attendance tracking, tax compliance, and shift scheduling—into one intuitive platform, enabling companies to concentrate on their growth and their workforce. With SmartOffice, managing staff becomes a seamless experience. It ensures secure record storage, automates payroll and leave management, and offers real-time tracking of attendance and shifts, thereby minimizing errors and significantly reducing the time spent on manual processes. What sets SmartOffice apart is its commitment to a people-centric philosophy. By alleviating repetitive administrative tasks, it empowers HR professionals to concentrate on nurturing a motivated and efficient team. Designed to scale with any organization, it provides transparency, control, and assurance across all HR-related activities, making it a valuable asset for any business aiming to enhance its operational efficiency and employee satisfaction.

Inteam is an all-encompassing workforce management platform tailored for contact centers, enhancing team planning and operational effectiveness by synchronizing agent schedules with anticipated workload across various communication channels. It employs sophisticated algorithms that analyze historical interaction data to create exceptionally precise demand forecasts, accurately determining the necessary number of agents and hours to achieve service levels with over 95% precision. Leveraging these forecasts, Inteam seamlessly organizes and schedules shifts while taking into account labor laws, employee preferences, vacations, holidays, and fluctuations in demand, thus promoting an equitable distribution of workloads during both peak and off-peak times. The platform accommodates multichannel environments by allocating interactions to agents based on their skills and the demands of service needs, while also facilitating centralized oversight of schedules, absenteeism, training sessions, and internal activities. Consequently, this comprehensive approach not only maximizes efficiency but also enhances agent satisfaction and service quality within the contact center.

Experience robust solutions for employee scheduling, leave management, time tracking, and payroll calculations tailored to your operational style, whether you run a small, medium, or large enterprise. Effortlessly assign employees to various shifts and locations without conflicts, ensuring swift communication regarding any changes. Oversee every aspect of the leave management cycle, from application to approval or rejection, while keeping tabs on leave balances and conducting insightful analyses. Monitor real-time activities throughout your employees' workdays for maximum efficiency. WorkSight Flow employs comprehensive rules and tools to guarantee precise compensation for all employees. Facilitate employee access to their schedules, time-off requests, and timecards through a self-service model that saves time for everyone involved. We recognize the challenges of locating solutions and pricing that align with your business's specific needs. That’s why we have developed a Workforce Management System that stands out from the rest, featuring adaptable functionality and a pricing structure that evolves with your requirements. Additionally, our system is designed with user-friendliness in mind, making it accessible and straightforward for all users. Embrace a more efficient way to manage your workforce and enhance productivity across your organization.

TelStrat WFO delivers top-tier workforce optimization features within an intuitive interface. Effectively engaging and overseeing your teams is crucial for maximizing your most significant investment and surpassing customer expectations. A robust workforce optimization initiative, backed by appropriate software, serves as the solution to these challenges. Serenova provides this solution through both on-premises and cloud-based WFO software. With this system, you can seamlessly and accurately allocate skilled agents to fulfill service level requirements. Additionally, it allows for forecasting future needs and includes user-friendly wizard tools for straightforward predictions. Agents can input their scheduling preferences and track their performance through the My Time web-based agent portal and mobile application. Furthermore, enhancing agent motivation and performance is achievable through the incorporation of gamification elements, fostering a more engaged workforce overall. Ultimately, the combination of these features creates an environment where both agents and customers can thrive.

Securtime offers a cloud-based solution for real-time attendance and workforce management, designed to enhance employee productivity. By addressing inefficiencies, it allows a distributed workforce to log in remotely from any location across the globe. The platform provides centralized and transparent data with real-time tracking, facilitating seamless workforce management that prioritizes fairness. With user-friendly self-service features, employees can generate real-time reports, which in turn boosts labor efficiency. The web-based timekeeping system empowers managers to oversee labor costs and make informed decisions on the spot. For on-site staff, Securtime incorporates advanced facial recognition technology for contactless attendance recording. Built to adapt to the changing global workforce landscape, Securtime presents a unified perspective on attendance, leave management, overtime policies, and scheduling, ensuring that organizations can efficiently manage their human resources. Ultimately, Securtime stands as a comprehensive solution that meets the diverse needs of modern businesses in workforce management.

InfiniTime streamlines time-off management by offering automated accrual calculations, leave request handling, and a self-service portal for employees. The system enables employees to clock in and out through biometric timeclocks, a mobile app, or a web portal, all of which incorporate numerous modern features that ensure high accuracy and ease of use. The mobile application is available for both Android™ and iOS™, boasting advanced functionalities such as geo-fencing, geo-tagging, customization options, group punching, and many additional tools. As a comprehensive workforce management solution, InfiniTime seamlessly integrates with a wide array of payroll systems and accounting software. Furthermore, it includes powerful reporting, messaging, and notification capabilities that alert management to any issues needing attention within the workforce management framework. Thanks to these features, clients typically see a return on their investment within just a few pay periods, highlighting the system's effectiveness and reliability. Overall, InfiniTime enhances operational efficiency while providing valuable insights for better decision-making.

An all-encompassing cloud contact center solution simplifies the process of connecting and collaborating with agents, employees, and customers alike. It enhances engagement, teamwork, and operational efficiency for achieving customer success. By crafting improved experiences, unlocking agent potential, and facilitating innovative work methods, businesses can thrive. Analyze emerging patterns and trends, derive significant insights, and take decisive actions with confidence. Decreasing reliance on IT resources while maintaining a dependable and secure platform is crucial for sustained success. Anticipate shifting customer demands with comprehensive support for voice and digital channels, intelligent routing, and proactive self-service solutions. To provide excellent customer experiences, it is essential to equip agents with a robust set of tools designed to save time and improve outcomes. Attaining full visibility allows organizations to capture valuable insights and respond swiftly to enhance customer interactions. Additionally, customizable reporting features significantly reduce the workload associated with managing and overseeing your contact center, ensuring a more efficient operation overall. In this fast-paced environment, continuous adaptation and improvement are necessary to meet the evolving needs of customers.

Parim is an all-in-one workforce management platform built to handle the complexity of managing shift-based teams. Whether you're in Security, Live Events, Healthcare, Cleaning, or Temporary Staffing, Parim gives you the tools to streamline operations, eliminate admin, and stay in control—wherever work happens. The system includes smart rota planning, real-time shift scheduling, mobile check-ins, compliance tracking, payroll reporting, and HR tools—all in one seamless interface. Employees get their own app to view shifts, clock in, request leave, and receive updates instantly, while managers gain full visibility across teams, sites, and schedules. Unlike many platforms, Parim offers flexible modular pricing and doesn’t charge per user—making it cost-effective whether you manage 30 staff or 3,000. With built-in automation, powerful integrations, and industry-specific features, Parim is trusted by hundreds of businesses across the UK, Europe, and beyond. Take control of your workforce with software that works as hard as you do.

WHIZTEC Human Capital Management (HCM) provides a robust suite of human resource management solutions that encompass everything from managing the workforce to overseeing compensation and talent strategies. By leveraging extensive automation of business processes and offering a rich self-service experience, organizations can liberate their HR teams to focus on higher-value tasks while simultaneously decreasing operational expenses. WHIZTEC HCM effectively streamlines and integrates critical workforce operations, including employee administration, document management, organizational management, time and attendance tracking, leave and travel coordination, benefits administration, payroll processing, and Employee Gratuity Fund (EPF) calculations, along with compliance for legal reporting standards in various countries, such as the Wage Protection System (WPS) and Salary Information File (SIF) in the UAE. This platform empowers organizations to assign the right individuals to suitable roles, nurture and reward high achievers, retain essential talent for the long haul, and enhance overall efficiency and operational performance significantly. By transforming HR processes, WHIZTEC HCM not only optimizes workforce management but also contributes to a more strategic approach to human capital.

Enhance your labor budgeting, forecasting, and scheduling through AI-driven workforce management solutions. Are your managers on-site dedicating countless hours each week to labor scheduling? Is your staff often insufficient during peak times? Are your employees resigning or calling in sick due to scheduling conflicts? With Reflexis Workforce Scheduler, which leverages AI for management and promotes employee self-service, you can effectively address these pain points and streamline your labor operations, empowering your on-site team. The AI-enhanced forecasting capabilities allow managers to generate exceptionally accurate labor forecasts and schedules without depending on mere speculation. This innovative Workforce Scheduler employs sophisticated algorithms to power a highly efficient scheduling engine, allowing managers to create schedules with just a single click. The user-friendly mobile-first interface, combined with AI-driven automation, significantly reduces the time managers spend on scheduling tasks, resulting in precise labor forecasts that enhance operational efficiency and employee satisfaction. Moreover, the system not only addresses current issues but also anticipates future workforce needs, further optimizing labor management.

RLDatix Workforce is a workforce management suite built to support safer staffing and better care outcomes. It enables organisations to create fair, compliant rosters that balance operational demands with staff wellbeing. By matching skills to real-time demand, the platform helps reduce risk and unnecessary agency spend. Employee engagement is strengthened through mobile self-service tools that allow staff to manage shifts, leave, and communication. Live dashboards provide leaders with clear visibility into workforce performance and cost drivers. Data-driven insights support proactive decision-making before issues escalate. The solution helps ensure compliance with staffing regulations and organisational policies. Integrated workflows reduce manual administration across rostering and workforce planning. RLDatix Workforce also supports redeployment and operational safety decisions in real time. The result is a more connected, efficient, and resilient workforce.

Effective workforce management begins right here with the leading WFM platform. Featuring sophisticated scheduling, time tracking, employee engagement tools, and automated compliance with labor laws, it empowers teams to achieve more while expending less effort. Tailor shift schedules effortlessly according to team dynamics and locations using our user-friendly online scheduling tool. Notifications about the schedules can be sent to staff through SMS or email, ensuring that everyone has access to their timetables from any location. The Workforce Time Clock mobile application allows employees to easily clock in and out of their shifts, providing photo verification for accurate timekeeping while eliminating buddy punching and the need for costly hardware or paper timesheets. When employees clock in, the system captures their exact working hours, which are preconfigured to comply with all national, state, and county labor regulations. Furthermore, it seamlessly integrates with your current HCM and Payroll systems, streamlining workforce automation for your organization. With these features, managing your workforce has never been more efficient or straightforward.

Yomly is a comprehensive HR and payroll platform tailored for UAE enterprises, especially mid-sized to large companies, that need to manage complex workforce and compliance requirements efficiently. The cloud-based system streamlines payroll, employee onboarding, leave and attendance management, shift scheduling, recruitment, and performance evaluation. Fully compliant with UAE labour regulations, including WPS payroll and end-of-service benefit calculations, it provides accuracy and peace of mind. Yomly offers bilingual support in English and Arabic, and a mobile-first design for easy access anytime, anywhere. The platform integrates seamlessly with ERP and various third-party applications to enhance organizational workflows. Self-service portals empower employees with greater transparency and control over their HR-related information. With over 200 enterprise customers and more than 60,000 active daily users, Yomly is a trusted solution that digitizes HR processes and minimizes manual errors. It significantly improves the employee experience while boosting HR operational efficiency.

Kepion is a cloud-based business planning software powered by Microsoft Business Intelligence which combines budgeting, forecasting, BI reporting, and intuitive modelling technology in a single, centralized platform, enabling users to produce and plan applications around the way their organization works. Kepion caters for businesses of all sizes, including SMBs and large enterprises, and supports custom-built apps, as well as an end-to-end BI platform, web-based access, flexible integration, real-time calculations, and more. Kepion enables sales, finance, operations, marketing and HR departments to configure personalized planning apps designed specifically for how they work, with review planning and sales forecasting budgeting, plus workforce planning and project planning tools. Users can conduct 'what-if' scenarios, integrate Kepion with their source system for data to import automatically from their ERP, CRM or SCM system, and plan, monitor, and analyze by any facet or combination of facets of data on a single dashboard. Intuitive dashboards help users create and manage projects by giving quick access to key measurements for ongoing performance.

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Strive for operational excellence and increased market share while boosting profitability in a rapidly changing marketplace. Ensure that your staffing requirements correspond with the skills and availability of your workforce. Assess and effectively enhance quality, safety, and productivity levels. Foster improved performance by implementing employee engagement initiatives. Blue Yonder's Store Workforce Management solution guarantees that products are efficiently stocked, arranged, and accessible, thereby upholding the supply chain commitment and improving customer satisfaction. Their Labor Management System offers comprehensive insights essential for enhancing employee engagement and overall performance. By optimizing workforce productivity and lowering expenses, you can achieve a better match between labor availability and customer demand. Utilize mid-week schedule adjustments and employee self-service options to enhance flexibility. Furthermore, nurture a culture of high performance by applying best practices and workforce incentives that reveal opportunities for process enhancements, ultimately leading to greater operational efficiency. Emphasizing continuous improvement will ensure your organization remains resilient in the face of market challenges.