QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Criminal IP
Criminal IP is a cyber threat intelligence search engine that detects vulnerabilities in personal and corporate cyber assets in real time and allows users to take preemptive actions. Coming from the idea that individuals and businesses would be able to boost their cyber security by obtaining information about accessing IP addresses in advance, Criminal IP's extensive data of over 4.2 billion IP addresses and counting to provide threat-relevant information about malicious IP addresses, malicious links, phishing websites, certificates, industrial control systems, IoTs, servers, CCTVs, etc.
Using Criminal IP’s four key features (Asset Search, Domain Search, Exploit Search, and Image Search), you can search for IP risk scores and vulnerabilities related to searched IP addresses and domains, vulnerabilities for each service, and assets that are open to cyber attacks in image forms, in respective order.
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PwC Instilling Quality
Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.
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myPracticeReputation
myPracticeReputation offers a user-friendly online reputation management tool designed specifically for physicians, enabling you to actively oversee, safeguard, and enhance your practice's image. This robust healthcare reputation management solution operates tirelessly on your behalf, helping you accumulate more favorable reviews and ratings while addressing any negative feedback. By utilizing myPracticeReputation, you can ensure the protection of your practice before any potential issues escalate. The increasing prevalence of online reviews from patients about their healthcare providers, including doctors and dentists, has become a significant focus for practices in today's digital landscape. Every day, patients are sharing their experiences and rating their physicians online, leading to a surge in the number of platforms dedicated to managing these reviews. Prominent websites like HealthGrades.com and Yelp.com serve as major hubs for these interactions, with numerous other rating sites rapidly emerging to support the reputation management needs of medical professionals. As the importance of maintaining a positive online presence grows, tools like myPracticeReputation are becoming essential for healthcare providers.
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