Shop Pay Reviews

Summary: If you use ShopPay or Shopify Payments, always implement your own fraud prevention measures, especially for high-ticket orders or freight forwarding addresses. Never rely solely on the platform’s built-in protection — “Item Not as Described” scams remain one of the biggest loopholes in online payment security.

Positive: Shop Pay makes checkout fast, secure, and effortless—saving customer info for one-click purchases...

Negative: While ShopPay advertises protection against fraud, sellers still need to perform their own fraud screening to avoid costly chargebacks. A common ShopPay scam occurs when a customer claims an “Item Not as Described” dispute. Credit card companies typically side with the buyer in these cases — leaving merchants with no real defense, even when the product was delivered exactly as ordered.

We experienced this firsthand when a customer placed two high-value orders shipped to a freight forwarder and never heard from the buyer again. Both packages were signed for and confirmed delivered, yet the buyer filed “item not as described” chargebacks and received full refunds. Despite providing detailed tracking, delivery proof, and our attempted communication records, we still lost both disputes. ShopPay refused coverage, stating this type of claim isn’t recognized as fraud under their protection policy. Same buyer tried to do the same purchase months later on another website of ours (2) separate orders again.

Summary: It's horrible. I wish I had never heard of shop pay. I don't know how to divorce them. I'm sure the blood-sucking is intended. I'm waiting to see how they latch onto my new credit card information, because I am NOT giving it to them ever again. But I think they will get it because they are unethical leeches.

Positive: Nothing. Shop Pay will hijack your shopping experience to where you can't verify a purchase before it happens.It just happens. It's horrifying. I have inadvertently ordered the wrong merchandise. Because I can't verify my order. It just goes through with basically no consent. This is the worst scam going right now. And there's no way I can get out of it. There's no phone number and the chat goes nowhere and they're getting away with it: my money and yours!

Negative: Everything. I had to cancel the credit cards that were somehow linked with this thing inadvertently. It's basically fraud. Do NOT give these people your information. You will regret it.

Summary: Was forced to use it when checking out at Migardner. Going to be my last order from them too!

Positive: RCVD a email stating on a credit check they did on me. How in the f did they get my social security number? I hope they all go to jail!

Negative: Illegal activity they should be in prison. Report also to Better Business Bureau

Summary: There are two different Shop Pay.
1. Shop Pay payment processing on a Shopify site - works great, no issues.
2. Shop Pay checkout for customers and Shop Pay App - BAD, BAD, BAD, Do Not Use unless you want to loose customers.

Positive: There are two different Shop Pay.
1. Shop Pay payment processing on a Shopify site - works great, no issues.
2. Shop Pay checkout for customers and ShopPay App - BAD, BAD, BAD, Do Not Use unless you want to loose customers.

Negative: Shop Pay Checkout will take over the checkout page of your site if the customer has the used ShopPay ever (has cookie).

The Shop Pay checkout page overrides the sites checkout page and is "almost" impossible to get out of. There is a tiny link "Checkout as a Guest" that will return the standard checkout page, but it is at the bottom of the page and tiny, like a 6pt. font. Customers will never find it and just abandon the checkout.

This extra checkout page cost us more money in lost checkouts then I care to divulge, suffice it say in was over six figures.

Summary: They have created way more problems than they are worth. I guess if you have no other way to pay???

Positive: Nothing. Awful experience.

Negative: They keep popping up uninvited. Kept trying to use my own payment options (store cards!!! They kept overriding my Macy's cards) communication is nil & have to download their app to find out where your stuff is. No phone number. It is awful. I have no way to track shipments or refunds or anything.
Beware!!! My Macy's, Ugg, and Sundance purchases all screwed up.

Summary: Shop Pay is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. PayPal and other providers don't have this problem. Better yet, just enter your card details directly—your bank's fraud systems are far more reliable.

Positive: Half decent processing capability in Canada but, internationally, they suck. PayPal and other providers don't are way more efficient.

Negative: Shop Pay (Shopify in sheep's clothing) is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. And the customer service response is pathetic as they hide behind the fact that the parent - Shopify - is the the payment processor. PayPal and other providers don't have Shop Pay is terrible for international transactions. It sends false fraud alerts to merchants, causing unnecessary delays. PayPal and other providers don't have this problem. Better yet, just enter your card details directly—your bank's fraud systems are far more reliable.

Summary: Stay away!!!!!!!!!!! Nothing good to say about these two crooks of companies. They stole my $300 dollars and I am not happy.....

Positive: Nothing!!!!!!!!!!!!!!!!!!! Stay away they rob you and then you wont get refund between affirm and shop pay are the worst thieves there are.

Negative: Stay away from this app if you don't want to loose your money like I did. This app is a scam and then you wont get your refund back lost $300 dollars with shop pay and affirm eve when I have the emails from a month back of the cancelation of purchase. Stay away.

Summary: These are scammers. Be careful!

Positive: None.

Negative: They are constantly sending me payment due emails even I didn't buy anything and got an email saying I have a loan with them and and it's charged off.

Summary: Buyer beware!!! Shop does not perform any due diligence when allowing merchants onto their platform. Meaning, that if a merchant charges you, and Shop closes their accounts or bans them, you have no way to recover your money. Their exact response is that they cannot issue refunds because solely the merchant can. I’d recommend buying directly from your vendor at their own website rather than through the shop app to make sure you’re not getting scammed.

Positive: Lots of merchants to compare prices and get the best deal, lots of different products available at one location.

Negative: They don’t perform due diligence to ensure that the stores within their market place are legit

Summary: Do not use this App to buy anything. Terrible customer support (none!) and they allow scammers to sell on their platform.

Positive: The ease of not having to enter all your info each time you make a purchase from different shops........OTHERWISE... NOTHING!

Negative: They do not verify or vet merchants/shops selling on their platform, and offer no support if you get scammed!! NEVER BUY ANYTHING FROM ZARETS!!! it's a scam storefront! I thought I was reordering from Momofuku, but they just use their stock images, took my order/money... but NO WAY of contacting the store (Zarets) only a hotmail email address. SHOP customer support was not helpful, and they do not ensure the legitimacy of the vendors on their platform. Never again. If I could give Negative stars I would.

Summary: Customer service refused to acknowledge that they auto fill previous addresses and refused to stop payment. I will now call my bank and stop pmt. to Affirm/Shop Pay.

They need to change their app and STOP using autofill for previous addresses you have sent items to.

I am not the first person who has fallen into this problem they created.

Positive: This company will auto fill any address you used to send others items. When I checked out with my billing address, it was not until after I checked out, paid with Shop Pay and received an hour later that my package was sent out of state to someone else I sent something to months ago. There was NO to address on the check out - just billing. Shop Pay refused to do anything about it and the merchant does not change shipping to addresses.

Negative: Avoid. They will leave you stranded. They need to change their app and STOP using autofill for previous addresses you have sent items to.

I am not the first person who has fallen into this problem they created.

Summary: Very poor, constantly sends spam emails whenever I log into a site that uses Shop Pay trying to force me to log in using the Shop Pay link. Then constantly spams emails with tracking and shop cash expiring notices.

Shop Cash can't be used to pay for purchases of my choice from vendors that use Shop Pay.

Shop Pay does not offer a means for payee to not share where they shop or a way to prevent them from getting my tracking information. I did not make an agreement for Shop Pay to access or share my shipping information. I think a class action suit is in order

Positive: Ease for check out is the only advantage if shop pay, and I do get email receipts. Otherwise I want to be able to opt out of all other notifications, and I do not want Shop Pay to collect my data nor my tracking information for my shipments.

Negative: Constantly sends spam emails whenever I log into a site that uses Shop Pay trying to force me to log in using the Shop Pay link. Then constantly spams emails with tracking and shop cash expiring notices.

Shop Cash can't be used to pay for purchases of my choice from vendors that use Shop Pay.

Shop Pay does not offer a means for payee to not share where they shop or a way to prevent them from getting my tracking information. I did not make an agreement for Shop Pay to access or share my shipping information. I think a class action suit is in order

Summary: I am sorry I used Shop Pay. I don't want to use it ever again. This is the worst payment experience I have ever had.

Positive: Speed. I cannot say anything else that is positive about Shop Pay. I am going to find out how to discontinue using it.

Negative: Lack of accuracy or support.
I ordered gifts to be sent to my friend. The order I placed a few days later defaulted to my friend's address!!!! It also defaulted to my last payment card number instead of my business number. Support is email only.

Summary: A thoroughly disgusting company. Do not sign up for this disgusting program. It is not worth your time

Positive: Nothing at all. Just another sneaky program designed to confuse people.

Negative: Insidiously sneaks around and it is extremely difficult to get rid of it. Interferes with what you are trying to do.

Summary: Not worth the trouble!!! Unscrupulous.

Positive: Not having to enter shipping info and credit card info for each order and tracking is useful. I’m having to search for pros.

Negative: I was entering a payment last night as one of four payments to Cowhides Direct via Affirm. Arranged by Shop Pay. Would not take my Visa on file. Said only debit card. Against my better judgment I entered debit card. Declined. Tried it again. Declined. Well, you get the picture. My bank called, suspecting fraudulent activity. Four hits on the debit card!! We cancelled debit card and I cancelled Shop Pay. Not worth it.