Sigma CC&B Description
Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.
Sigma CC&B Alternatives
Datagate Telecom Billing
Datagate is a SaaS and telecom billing solution for MSPs who sell UCaaS VoIP, mobile voice & data services. Datagate can be integrated with many popular software systems used by MSPs, including ConnectWise Manage and QuickBooks. Datagate & partners can handle all your telecom tax & compliance needs.
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Aaniie
Aaniie is the developer of a complete SaaS caregiver workforce management and point-of-care platform with transformative technologies to support the future of care in the home across the continuum of life – from childcare to senior care.
Aaniie’s sophisticated connected technologies and advanced proactive analytics produce better patient outcomes, simplify back-office functions, and drive higher profitability for providers. By leveraging emerging technologies like gamification and advanced automation, Aaniie is solving home and community-based care’s staffing and retention crises while providing a superior user and client experience.
Aaniie’s solutions drive the best practices in home care while increasing the engagement of caregivers, clients, and family members – leading to improved outcomes and increased satisfaction.
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EnergyVIEW
A key aspect of enhancing the efficiency of an industrial organization lies in the management of energy consumption. Utilizing smart energy metering presents an effective solution for achieving this goal. Real-time power measurement provides a continuous overview of electricity usage across residences, businesses, or specific electrical devices. Traditional electricity meters are usually calibrated based on billing standards, and periodic readings are taken to gauge energy consumption, which is then used by utility companies for billing purposes. For any organization aiming to optimize its operations, having precise data regarding energy usage is essential. Real-time monitoring of energy consumption empowers companies with immediate insights into their usage patterns. Employing smart energy metering is vital in managing the three primary factors influencing energy costs: the source of energy, the volume of energy consumed, and the efficiency of energy usage. By integrating a power meter that allows for real-time tracking, organizations can effectively monitor any energy product equipped with a measurement interface, thereby enhancing overall energy management strategies. Ultimately, this proactive approach not only reduces costs but also promotes sustainability within the industrial sector.
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Diversified Billing
Diversified Billing is one part of an integrated suite of software that includes fund accounting, payroll, permit, purchase order and depreciation software.
Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually.
Diversified Billing is designed to help you accommplish two objectives.:
1. Significantly increase customer satisfaction and service., and
2. Allow your staff to utilize technology to work more efficiently.
Customer service staff can provide top notch service when every scrap of customer account information is available from a single customer service screen. Customers can access their account information and pay bills 24/7 through an online portal. Billing staff will appreciate it when the Workflow Wizard sets up each of their processes exactly right every time. And they will love being able to request a re-read through our Mobile Work Orders software and get the new numbers back just as soon as the re-read is completed.
Diversified Billing integrates with any accounting and any meter reading system.
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Integrations
No Integrations at this time
Company Details
Company:
ESG
Year Founded:
1998
Headquarters:
United States
Website:
www.isigma.net
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Product Details
Platforms
Windows
Sigma CC&B Features and Options
Utility Billing Software
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
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