TIO Description
TIO serves as an intelligent operating system specifically designed for freight forwarders, seamlessly linking your email inbox with your Transportation Management System (TMS) to manage the coordination process: it interprets incoming shipment emails, associates messages with active jobs, and populates TMS records for your team's approval.
TIO efficiently manages each phase of the shipping process, which includes activities such as requesting quotes before booking, authorizing bookings, extracting pre-alerts, staging ISF 10+2, monitoring risks for late freight and detention, dispatching trucks, drafting arrival notices, routing customs documents, matching invoices to rates, and closing lots.
Every record created in the TMS receives a thorough review and must be approved by a designated team member prior to TIO making any entries, ensuring that there are no automatic submissions.
The system is compatible with platforms such as CargoWise, Magaya, Descartes, GoFreight, and any TMS that supports REST or SOAP APIs, and typically, installation can be completed in less than a week for most freight forwarders.
Freight forwarders generally process between 80 to 200 shipments each month, and the manual tasks involved in coordinating between the inbox and TMS—such as reading emails, routing information, re-entering data, and following up—typically take around 8 to 12 minutes for each shipment.
By automating these repetitive tasks, TIO significantly reduces the time spent on manual coordination, allowing teams to focus on more strategic activities.
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TIO User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Cuts the email-to-TMS grind on every ocean import shipment Date: May 25 2026
Summary: For a busy freight forwarding operation that runs on email and a TMS, TIO fills a gap I didn't know had a product-based solution. The coordination layer between what lands in the inbox and what needs to get into the TMS is exactly what it handles. Would recommend to any ops team dealing with the same volume grind.
Positive: We run ocean import out of New York and the volume of inbound emails -- bookings, pre-alerts, arrival notices -- was eating the team's time. TIO reads the emails, pulls the fields, and pre-fills the record for us to review before anything goes into the TMS. The inbox-to-TMS piece alone saves us real time on every shipment. Setup was straightforward and the team picked it up quickly.
Negative: None, great team. Super responsive. Still a new product but daily ease of use has been phenomenal.
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