Zickt Description

Zickt serves as a comprehensive customer communication platform that seamlessly integrates web chat, email, and form submissions directly into your Slack workspace. This allows your team to respond promptly using the tools they are already familiar with, eliminating the need for dashboards or switching between tabs.

Designed specifically for expanding support teams, Zickt consolidates all customer interactions into a single inbox, featuring intelligent routing, team assignments, and private notes for enhanced communication. Users benefit from an in-depth understanding of customer interactions, complete with full conversation histories, customizable fields, and relevant company information.

Notable attributes include:
- Unified multi-channel support encompassing web chat, email, and forms
- Slack-native functionality enabling responses directly from Slack channels
- Intelligent routing that assigns conversations to the appropriate team members automatically
- Enhanced team collaboration through private notes, task assignments, and smooth handoffs
- Comprehensive customer context that includes full interaction history, custom fields, and company profiles
- Effortless setup process that takes only 15 minutes

Zickt also provides transparent, conversation-based pricing with no unexpected charges, ensuring a straightforward financial commitment for businesses. This makes it an appealing choice for organizations looking to streamline their customer support operations efficiently.

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Pricing

Pricing Starts At:
$29/month
Free Trial:
Yes

Integrations

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Company Details

Company:
Zickt Ltd
Year Founded:
2025
Headquarters:
United Kingdom
Website:
zickt.com

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

Zickt Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Zickt User Reviews

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