QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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Qwen3-Omni
Qwen3-Omni is a comprehensive multilingual omni-modal foundation model designed to handle text, images, audio, and video, providing real-time streaming responses in both textual and natural spoken formats. Utilizing a unique Thinker-Talker architecture along with a Mixture-of-Experts (MoE) framework, it employs early text-centric pretraining and mixed multimodal training, ensuring high-quality performance across all formats without compromising on text or image fidelity. This model is capable of supporting 119 different text languages, 19 languages for speech input, and 10 languages for speech output. Demonstrating exceptional capabilities, it achieves state-of-the-art performance across 36 benchmarks related to audio and audio-visual tasks, securing open-source SOTA on 32 benchmarks and overall SOTA on 22, thereby rivaling or equaling prominent closed-source models like Gemini-2.5 Pro and GPT-4o. To enhance efficiency and reduce latency in audio and video streaming, the Talker component leverages a multi-codebook strategy to predict discrete speech codecs, effectively replacing more cumbersome diffusion methods. Additionally, this innovative model stands out for its versatility and adaptability across a wide array of applications.
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TextSpeech Pro
TextSpeech Pro stands as an esteemed text-to-speech software, recognized globally as the premier choice in its category. It can convert text from various formats, such as Word documents, PDFs, Excel sheets, and RTF files, into speech using a diverse selection of voices and languages. The application allows users to export audio from the synthesized speech into multiple file formats, offering three distinct modes: quick, normal, and batch processing. Users can enhance their experience by creating and adjusting conversations, setting bookmarks, and inserting pauses through an advanced text-to-speech editor. Additionally, it enables real-time modifications of speech attributes, including voice selection, speed, volume, pitch, and word highlighting, along with managing speech entities like bookmarks and pauses. Furthermore, it facilitates the extraction of text from scanned documents, seamlessly converting it into speech or audio files. The software also features a comprehensive document editor equipped with extensive text processing capabilities, such as text manipulation, spell checking, print options, find and replace, customizable fonts, zoom functionality, and a view for document properties, ensuring a versatile user experience. With all these features, TextSpeech Pro is not just a tool but a complete solution for efficient and high-quality text-to-speech conversion.
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