Best Project Management Software for Jira Service Management

Process Street is the Compliance Operations Platform built for teams that need to move fast without breaking standards. It combines document control, workflow automation, and AI-powered oversight in a single system so every policy is followed, every step is tracked, and every audit is effortless. Unlike legacy GRC tools or static SOP docs, Process Street turns compliance into a living system. Policies are documented in governed, version-controlled Pages. Those policies are executed through dynamic workflows with built-in task assignment, approvals, and forms. Every action is logged, monitored, and optimized in real time by Cora, our AI compliance agent. Used across industries like financial services, real estate, healthcare, and manufacturing, Process Street helps teams automate employee onboarding, streamline audits, manage policy updates, enforce vendor reviews, and run critical processes at scale. No code required. No micromanagement. Just proof that work gets done right, every time. Companies like Salesforce, Colliers, Drift, and Hartford Healthcare trust Process Street to eliminate busywork, improve operational visibility, and reduce compliance risk across the business. With native integrations, role-based access, audit trails, and ISO-aligned workflows, it is the platform that makes compliance a competitive advantage. From onboarding to audits, Process Street is how high-stakes teams enforce standards, automate execution, and prove compliance by default.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.

aqua, with its AI-powered technology, is a cutting-edge Test Management System built to streamline and boost QA processes. Perfect for both large and small businesses, especially in highly regulated sectors like Fintech, MedTech, and GovTech, aqua excels in: - Organizing and managing custom testing workflows - Handling various testing scales and complexities, - Managing comprehensive test data sets - Ensuring detailed insights through advanced reporting - Transitioning from manual to automated testing All of this becomes effortless with Aqua. Additionaly, it stands out with "Capture" - simplified 'single-click' bug tracking and reproducing solution. Seamlessly integrating with popular platforms like JIRA, Selenium, and Jenkins, and supported by REST API, aqua enhances QA efficiency, significantly reducing time spent on routine tasks and accelerating software release cycles by 200%. Take away your pain of testing! Try aqua today!

ClickUp is the future for work. It provides tasks, documents, goals, and much more. In today's workplace, data silos and duplicate spending are unacceptable. ClickUp unites all your work in one place. It can replace all of them with one app. ClickUp can be customized for any size team, whether you're working on sprints or proofing ads. ClickUp AI is an AI-powered writing assistant that can help you with a variety of tasks, including summarizing text, generating ideas, and writing different kinds of creative content. ClickUp is a fully customizable and exclusive platform that can be used by teams of any size and industry. It is a must-have tool for any team who wants to manage all aspects of design and development from one place. The platform allows for deep modularity through add-ons called "ClickApps", which allow for rich customization for each team. ClickUp allows for the creation of custom views that can be saved and shared with anyone. It also has proprietary features like Assigned Comments, LineUp™ and Box view which allow for unprecedented management of people.

Asana is an all-in-one work management solution that helps teams coordinate tasks, projects, and company-wide goals in a single platform. It enables organizations to gain clarity on priorities by aligning everyday work with strategic initiatives. Asana’s AI features assist teams by automating routine work, highlighting risks, and providing real-time insights with full business context. The platform supports diverse workflows such as project management, goal tracking, resource planning, and campaign execution. With more than 300 integrations, Asana seamlessly connects to the tools teams already rely on. Its flexible design allows companies to customize workflows to match their processes and scale effortlessly as needs evolve. Asana is trusted by leading global enterprises across industries including healthcare, technology, retail, and manufacturing. Robust security, privacy controls, and compliance features ensure sensitive data stays protected. Dedicated solutions like Asana Gov extend these capabilities to public sector organizations.

Trello allows teams to work together more effectively and get more done. Trello's cards, lists, and boards allow teams to organize and prioritize projects in an easy, flexible, and rewarding manner. Trello can help your team stay organized, whether it's for work or a side project, or even the next family vacation. Trello cards allow you to dive into the details, adding attachments, comments, due dates and more. Collaborate on projects, from beginning to end. Let the robots do all the work! Automate your team's productivity with Butler. Eliminate tedious tasks from your to-do list. Trello can be used the way your team works best. Trello has the flexibility and features to suit any team's needs. Trello makes it easy to get your team started. All the tools and boards your team needs to succeed are gathered in one place. Integrate the apps that your team already uses into your workflow.

For teams of 10 or more, Prism PPM (previously WorkOtter) was the #1 Rated and Fastest Growing Cloud PM in 2022. WorkOtter is an easy-to-use solution for Product/Engineering/IT/Innovation PMOs ready to move from spreadsheets to simple SaaS project, resource, and portfolio mgt. with “Magic” animated dashboards. Include FULL 2-way sync with Jira, MS Project, Office 365, and more. Top Features: Ideas, Projects (Gantt, Kanban, RAID Logs), Portfolios (What-If), Time, Capacity Planning, and Financials.

Basecamp is the beginning of your journey to remote work. People feel stressed, their work is scattered, projects are falling apart, and it isn't easy to see and manage everything. Basecamp: Soon, you'll feel like, "hey! We got this!" Basecamp will bring everything together, your team will work together, even though they are apart, and you will feel calm. Your company will likely be scrambling to figure out how to transition to remote work because of COVID-19. Basecamp can help you make the transition to remote work seem daunting. Basecamp was built to manage our remote company. We've been working remotely for over 20 years. We are experts in what it takes and have been doing it for 20 years. Basecamp is a result of those experiences. Basecamp is used by millions every day.

Jira is a project management tool that allows you to plan and track the work of your entire team. Atlassian's Jira is the #1 tool for software development teams to plan and build great products. Jira is trusted by thousands of teams. It offers a range of tools to help plan, track, and release world-class software. It also allows you to capture and organize issues, assign work, and follow team activity. It integrates with leading developer software for end-toend traceability. Jira can help you break down big ideas into manageable steps, whether they are small projects or large cross-functional programs. Organize your work, create milestones and dependencies, and more. Linking work to goals allows everyone to see how their work contributes towards company objectives, and to stay aligned with what's important. Your next step, suggested by AI. Atlassian Intelligence automatically suggests tasks to help you get your big ideas done.

Time Doctor provides detailed analytics on where time is spent during a work day. You can see which websites and applications were used while working, and you can take screenshots of your computer screen every few seconds while they work. Time Doctor will track the time spent by each member of your team. It will also show you how much time was spent on each client, project, or task. Time tracking data is accurate down to the second so you can see exactly how time is being spent. You can also verify where it was spent. This data can be used to bill clients and to keep accurate records for staff. Your team will be able to get more done each day, which will increase productivity and reduce wasted time. Time Doctor makes it easy for you and your team to focus on the important tasks at hand. Time Doctor silently records all internet and application usage while they are working.

ProHance is a cutting edge, global operations management platform. ProHance is used by top Fortune companies in their global centers to unlock their human capital's true value. ProHance empowers organizations to increase efficiency and optimize employee utilization by providing deep insights into employee and team performance. With over 100 customizable reports, our modular SaaS-based approach allows enterprises to measure time and effort contribution. ProHance is trusted by our clients. They have seen productivity gains of 15% to 30% within three months of deploying the solution. With over 370,000+ users in 25 countries. ProHance is quickly becoming a key enabler for organizations in building a connected, visible, engaged, and optimized workforce.

Shorter Loop, an intuitive and all-in-one platform for product management, helps businesses of any size streamline their product management processes while keeping the expectations of customers in mind. Equipped with various frameworks, models, and techniques, modern businesses and teams across the globe can create product visions, personas, create assumptions/hypotheses, and test them through experiments with target audiences/personas to validate them further by mapping their needs, goals, and wants. Early customer feedback, such as at the discovery stage and then iterating on the ideas based upon that, allows product managers, product team members, business owners and marketers, startup founders and AI-driven SaaS software product organizations to achieve the product-market fit.

Confluence by Atlassian, a leading content collaboration tool for modern teams, is Confluence. It allows teams to collaborate, create, and share projects in one place. They can also easily publish and access company information and capture, store, and grow their knowledge. Confluence can also be used on mobile devices, allowing teams to track and give feedback, and keep in touch regardless of where they are.

Not a coder? Not a problem. Kintone's visual application builder lets you drag and drop your way to custom enterprise apps that do exactly what you need. You can start from scratch or customize a pre-built app template. Collaborate with your team to build, test, and improve your app until you find your perfect workflow process.

Bitbucket transcends traditional Git code management by offering a unified platform where teams can plan, collaborate on code, test, and deploy all in one place. It is free for small teams of up to five members and offers scalable options with Standard and Premium plans priced at $3 and $6 per user per month, respectively. By enabling the creation of Bitbucket branches directly from Jira issues or Trello cards, it helps keep projects systematically organized. The platform supports build, test, and deployment processes with its integrated CI/CD, enhancing efficiency through configuration as code and rapid feedback cycles. Code reviews are streamlined with pull requests, allowing teams to create a merge checklist and designate approvers while facilitating discussions directly in the source code using inline comments. With Bitbucket Pipelines featuring Deployments, teams can seamlessly integrate their build, test, and deployment processes. Security is prioritized with features like IP whitelisting and mandatory two-step verification, ensuring that code remains protected in the cloud. Additionally, users can restrict access to specific individuals and manage their permissions with branch controls and merge checks to ensure the highest quality of code output. This comprehensive suite of features makes Bitbucket an invaluable tool for modern software development teams.

A platform where teams seamlessly collaborate to achieve their goals. With a plethora of tools at your disposal, you and your colleagues can work together from any location. Uniting everyone in your organization is essential for empowerment and transformation, featuring familiar functionalities such as groups, messaging, and video conferencing. Over 30,000 organizations worldwide, regardless of size, have successfully connected their teams using Workplace. Now it’s your opportunity to join them. Our real-time messaging capability allows for one-on-one or group conversations, enabling you to communicate with anyone in your organization through text, images, voice, and video. Should someone post in a different language, Workplace instantaneously translates it, facilitating your journey towards becoming a truly global enterprise. Groups serve as dedicated spaces for sharing updates, files, and feedback, functioning like enhanced email threads that are more organized and easier to navigate. Additionally, the Org Chart feature enables you to quickly locate coworkers and team details, ensuring that you spend less time searching for assistance and more time accomplishing your tasks efficiently. This interconnected approach fosters a vibrant workplace culture that encourages collaboration and innovation.

Leading cloud-based time tracking app for small and big teams. Easy implementation, powerful reports, multi-device and offline support.

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Usersnap is right for you if want to: ✔️ Have a single platform for all product-related feedback to emerge new ideas ✔️ Capture issues with visuals and automate tech data to improve QA speed and cross-team communication ✔️ Make users feel engaged with the product by providing the easiest way to report issues and welcoming channels to share their voice ✔️ Allow PM, PO, and developers to build precise and user-centric solutions by connecting incoming feedback to product development workflows and tools ✔️ Quickly validate new features and monitor user satisfaction with micro surveys that yield higher response rates.

The interactive Gantt chart allows you to visually assess an individual's availability for new tasks in a straightforward manner. You can monitor the time allocated to various tasks, projects, and client deliveries efficiently. Leverage our AI-driven widgets, or create custom tools tailored to your needs. Embrace the power of Time Intelligence to streamline your processes. Our platform consolidates all communications, decision-making, and documentation into a cost-effective solution, providing you with a reliable single source of truth. Templates for projects and tasks promote consistency and help maintain progress according to schedule. Furthermore, our AI proactively alerts you to potential delays, facilitating timely decision-making. Designed for ease of use and high employee engagement, the system eliminates the need for intricate training, making it accessible for everyone involved. This approach not only increases efficiency but also enhances collaboration among team members.

Manage your business projects efficiently with Jira Work Management, previously known as Jira Core, which provides a comprehensive view of all project details. This software aids in organizing your team and projects effectively, starting with a defined workflow that allows for seamless task tracking. The Cloud version of Jira Work Management offers boards that visually represent workflows, enabling you to easily move tasks from pending to completed status. Task management is simplified with all essential elements like statuses, comments, and attachments conveniently located in one interface. This ensures that everyone stays informed about the project's specifics without the need for constant emails or meetings. Additionally, real-time notifications alert you when your input is required, making it easy to monitor task progress and workload distribution among team members. With Jira Work Management, you can keep tabs on your team's projects through various methods, including concise overviews and personalized dashboards, enhancing overall productivity and collaboration. Furthermore, the ability to customize views allows teams to adapt the software to their unique workflow needs.

OFFLIGHT Top Features Task Management: Create categorized task lists, add notes, and set deadlines. Easily plan your work by dragging tasks to your calendar for time blocking or using the Planning Command Bar. Task Consolidation: Consolidate tasks from Gmail, Slack, and Notion into a universal inbox. Use Zapier for custom workflows if a tool isn’t directly supported. Manage Gmail emails within OFFLIGHT, with options to delete, mark as read, or archive. Calendar Management: Integrate with Google Calendar to create and manage events seamlessly. Handle multiple accounts in a single calendar, with default calendars for different task lists for preset time-blocking. Goal Tracking: Organize goals in lists, set durations, and target numbers. Pin important goals for quick access, ensuring you always see your priorities. Focus Mode: Displays only today’s tasks to minimize distractions. Includes time tracking to monitor how you spend your time and maintain high productivity levels.

Pluralsight Flow helps engineering teams to improve software delivery by providing actionable insights from their code repositories and agile tools. Engineering teams can increase their team's product delivery speed by identifying and removing developer friction and building healthy software development patterns. Flow provides engineering teams more understanding into their team’s workflow patterns which then enables them to identify bottlenecks, compare trends and help their team to build better. Flow helps teams to improve their developer experience while also improve the quality and speed of their delivery speed.

ScrumDo serves as a robust platform for managing work and fostering continuous improvement. It simplifies the adoption of contemporary workflow management methodologies—such as Scrum, Kanban, Scrumban, and SAFe—within teams and organizations, ultimately enhancing business results. The most effective work approach is one that meets the requirements of both the organization and its employees. Instead of compelling users to conform to a predetermined workflow dictated by the tool, ScrumDo allows for customization, enabling users to modify the system to better suit their needs. This flexibility empowers delivery teams and various business functions to design and evolve their processes at their discretion, all while maintaining visibility and insight into the overall workflow they contribute to. Furthermore, if integrating ScrumDo with your existing tools can yield new insights or boost your efficiency, our API and various supported integrations facilitate seamless information exchange. This adaptability ensures that every team can refine their processes without compromising the clarity and efficiency of their work environment.

Everything you need for an effective research system. Centralize all your research data, improve collaboration and standardize your research process. Share your insights easily. Keep your classification system organized. It is easy to manage tags, properties, and labels. Data security and privacy compliance. Trusted by public and private companies around the globe. Analyze your data to create useful reports. Connect the dots between insights. You can find anything in seconds. You have hundreds of filters at your disposal. AI powered search that works. Standardize your research process by creating templates that everyone can use. Empower more people to do better research. Deep integrations give you real superpowers, access to customer feedback quickly and eliminate complicated Zapier workflows. No additional charges for uploading files of any size or format. Transform audio and video recordings into timestamped transcripts. Instant visibility of who is sharing insights.